At a Glance
- Tasks: Design and implement service operating models for complex managed services.
- Company: Join a leading tech services organisation with a focus on innovation.
- Benefits: Competitive daily rate, flexible working options, and professional growth opportunities.
- Other info: Fast-paced role with excellent collaboration across multidisciplinary teams.
- Why this job: Make a real impact by shaping service delivery in a dynamic environment.
- Qualifications: Experience in service design, transition, and ServiceNow CSM required.
The predicted salary is between 42000 - 55000 £ per year.
TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready and successfully transitioned into support.
Working closely with Service Architects, Solution Architects, Project Managers, Professional Services teams and Operational stakeholders, you'll be responsible for designing, enabling and embedding service management capabilities that support the successful delivery of complex managed services.
Key Responsibilities- Service Design & Transition
- Support project and programme delivery teams throughout the service lifecycle.
- Conduct operational due diligence assessments and support transition planning activities.
- Design and implement service operating models for bespoke managed service solutions.
- Lead operational readiness activities and service transition into live support environments.
- Identify operational risks, dependencies and readiness requirements.
- Develop early life support plans, service acceptance criteria, test plans and test scripts.
- Coordinate and execute service acceptance testing.
- Ensure all operational prerequisites are completed prior to service handover.
- Managed Services Development
- Design and implement support models across WAN services, LAN services, WLAN services, and third-party managed services.
- Define operational processes, governance models, escalation paths and support responsibilities.
- Develop service management policies, procedures and standards.
- Contribute to ongoing service improvement initiatives.
- ServiceNow CSM
- Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services.
- Configure and administer Service Catalogue, Workflows, Entitlements, Asset Management, Configuration Items (CIs), and Service Request Processes.
- Support ServiceNow integrations within non-domain separated environments.
- Configure and maintain IT Asset Management (ITAM) functionality.
- Ensure tooling accurately reflects delivered service models and operational processes.
- Documentation & Operational Readiness
- Produce high-quality operational documentation including Service Descriptions, Support Models, Runbooks, Operational Procedures, Work Instructions, Escalation Processes, and Knowledge Articles.
- Develop and deliver training materials for operational teams.
- Facilitate operational readiness and service support training.
- Ensure documentation standards are consistently applied.
- Governance & Compliance
- Define operational policies and procedures aligned to customer and business requirements.
- Support service readiness reviews and operational sign-off activities.
- Ensure services meet contractual, operational and governance obligations.
- Maintain audit-ready documentation and records.
- Strong experience across Service Design, Service Transition and Operational Readiness.
- Implementing complex managed service solutions.
- Managed network services including WAN, LAN, WLAN and third-party providers.
- Service acceptance planning, testing and operational handover.
- Creating operational documentation, policies, procedures and training materials.
- Delivering operational readiness training and knowledge transfer.
- ServiceNow Customer Service Management (CSM) administration and configuration.
- Stakeholder management across technical and operational teams.
- Risk assessment, mitigation and process improvement.
- ITIL Foundation or higher.
- ServiceNow certifications.
- Relevant service management, project delivery or technology qualifications.
- Experience with platforms such as Juniper Mist and NinjaOne.
- Business Continuity and Disaster Recovery (BCDR).
- Service continuity planning and testing.
- Managed service governance, reporting and charging models.
You will be a self-sufficient and collaborative consultant who thrives in fast-paced delivery environments. Strong communication skills, excellent attention to detail and the ability to work across multidisciplinary teams are essential. If you're an experienced Service Consultant with a strong background in service transition, operational readiness and ServiceNow CSM, we'd love to hear from you.
Service Designer in London employer: TRIA
Join a dynamic and innovative technology services organisation that values collaboration and proactive problem-solving. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work on high-profile projects in vibrant locations like London and Leeds. Our supportive work culture encourages creativity and teamwork, making it an excellent place for those looking to make a meaningful impact in service design and transition.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in London
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at TRIA for the best chance!
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of TRIA and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and TRIA time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at TRIA
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to TRIA. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
