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- Tasks: Gather and analyse requirements for Salesforce projects, collaborating with teams to drive delivery.
- Company: Dynamic enterprise environment in London with a focus on Salesforce solutions.
- Benefits: Hybrid working, competitive day rate, and a 12-month contract.
- Other info: Immediate start preferred; thrive under pressure in a collaborative setting.
- Why this job: Join a fast-paced team and make an impact on major Salesforce initiatives.
- Qualifications: Experience as a Senior Business Analyst with Salesforce Service Cloud and Data Cloud.
We are seeking an experienced Senior Business Analyst to support a major enterprise Salesforce programme within a complex, fast-paced environment. This role is ideal for a BA who has worked recently with Salesforce Service Cloud and Salesforce Sales and Data Cloud and enjoys operating across both business and technology teams to drive delivery outcomes.
You will work closely with internal stakeholders, technology teams, and external suppliers - including a specialist Salesforce delivery partner supporting a large-scale Salesforce estate. The role requires strong analytical capability, excellent stakeholder management skills, and the ability to produce high-quality artefacts that support successful solution delivery.
Key Responsibilities- Work with business and technology stakeholders to gather, analyse, and document requirements
- Support delivery across Salesforce Service Cloud and Salesforce Data Cloud initiatives
- Produce process maps using BPMN and document complex business logic
- Create visual artefacts including screen layouts, workflows, and application forms
- Understand and document interactions across multiple integrated systems
- Collaborate with project technical teams to align on a shared delivery vision
- Support external delivery suppliers with structured requirements and solution inputs
- Drive stakeholder decisions and maintain momentum against challenging delivery timelines
- Apply structured change management approaches to evolving business requirements
- Proven experience as a Senior Business Analyst within enterprise environments
- Recent experience with Salesforce Service Cloud and Salesforce Data Cloud (within the last 6-12 months preferred)
- Strong process mapping skills, ideally using BPMN
- Experience documenting complex logic and business processes
- Ability to produce clear functional and visual solution artefacts
- Experience working across multiple integrated systems and technical teams
- Strong stakeholder engagement and communication skills
- Comfortable working with third-party suppliers and delivery partners
- Ability to work effectively under tight timescales and delivery pressures
- Structured and organised approach to managing change and requirements evolution
- 12-month initial contract
- Hybrid working - 2 days per week onsite in London
- Competitive day rate
- Immediate/short notice candidates preferred
If you are a delivery-focused Business Analyst with strong Salesforce experience and a collaborative approach, please click apply.
Salesforce BA in London employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce BA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, or even local events to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Create a portfolio of your work, especially any process maps or visual artefacts you've produced. This will give you an edge when discussing your experience with stakeholders during interviews.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of Salesforce Service Cloud and Data Cloud. Be ready to discuss how you've tackled complex business logic and stakeholder management in past roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience and show us why you're the perfect fit for the role.
We think you need these skills to ace Salesforce BA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience with Salesforce Service Cloud and Data Cloud. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Business Analyst role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, make sure to include examples of how you've successfully gathered and documented requirements in past roles. We want to see your problem-solving prowess in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TRIA
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of Salesforce Service Cloud and Data Cloud. Be ready to discuss recent projects you've worked on, focusing on how you gathered and documented requirements. This will show that you’re not just familiar with the tools, but you can also apply them effectively in a real-world setting.
✨Master the Art of Process Mapping
Since process mapping is key for this role, practice creating BPMN diagrams before your interview. Bring examples of your work to showcase your skills in documenting complex business logic. This will demonstrate your analytical capabilities and your ability to produce high-quality artefacts.
✨Engage Stakeholders Like a Pro
Prepare to talk about your experience in stakeholder management. Think of specific instances where you successfully drove decisions or maintained momentum under pressure. Highlight your communication skills and how you’ve collaborated with both business and technology teams to achieve delivery outcomes.
✨Show Your Change Management Skills
Be ready to discuss how you handle evolving business requirements. Share examples of structured change management approaches you've applied in past roles. This will illustrate your organised approach and ability to adapt to tight timelines while ensuring successful solution delivery.