At a Glance
- Tasks: Lead IT support services across multiple sites and enhance technology experiences.
- Company: Established organisation investing in technology and team development.
- Benefits: Competitive salary, 25 days holiday, pension, and career growth opportunities.
- Other info: Regular travel between sites; full driving licence essential.
- Why this job: Make a real impact by improving IT services and leading a dynamic team.
- Qualifications: Experience in IT management and strong people skills required.
The predicted salary is between 49500 - 60500 £ per year.
Excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join a well-established organisation in a leadership role where you'll oversee IT services across multiple sites and lead a team responsible for delivering an excellent technology experience. This organisation is investing in its technology function and is looking for someone who can take ownership of day-to-day IT service delivery whilst driving improvements across support, systems and processes.
Reporting into the IT Director, you will manage IT support services across a portfolio of sites, leading and developing the support team whilst working closely with senior stakeholders to ensure services are reliable, responsive and continually improving. You will oversee service performance, escalations and resource planning, whilst also supporting technology projects, infrastructure improvements and wider transformation initiatives.
The Role:
- Lead and develop IT support services across multiple sites, ensuring a high-quality and consistent service
- Manage, coach and develop a team of IT support professionals, overseeing performance, resource planning and service delivery
- Monitor ticketing, service levels and escalations whilst identifying opportunities to reduce recurring issues and improve processes
- Work with senior technical teams to deliver infrastructure improvements, technology projects and wider transformation initiatives
- Provide technical oversight across Microsoft 365, Azure, Intune and other core technology platforms
- Build strong relationships with senior stakeholders and provide regular updates on service performance, risks and improvement plans
- Regular travel between sites required, therefore a full driving licence is essential
The Person:
- Previous experience as an IT Support Manager, IT Operations Manager, Service Delivery Manager or similar leadership role
- Experience managing IT services within a medium or large multi-site environment, ideally within the education sector
- Strong people management, coaching and performance management skills
- Good understanding of ITIL service management, including incident, change and problem management
- Strong technical knowledge across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure
- Excellent communication and stakeholder management skills with the ability to work with people at all levels
- Full driving licence and willingness to travel between sites
Regional IT Service Delivery Manager in London employer: TRIA
Tria is an exceptional employer that fosters a dynamic work culture, offering hybrid working arrangements that promote work-life balance. With a strong focus on employee growth and development, Tria provides opportunities for professional advancement while leading transformative projects in the North West. Join a team that values innovation and collaboration, ensuring you play a pivotal role in shaping the future of enterprise infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TRIA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TRIA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TRIA!
✨Direct Apply to TRIA
Let's not forget to apply directly through the TRIA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional IT Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TRIA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TRIA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TRIA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
