At a Glance
- Tasks: Lead customer success initiatives and build strategic partnerships with key clients.
- Company: Fast-growing SaaS start-up revolutionising contract catering in the UK.
- Benefits: Hybrid working, growth opportunities, and a chance to make a real impact.
- Other info: Join an international team with ambitious growth plans and a meaningful mission.
- Why this job: Shape the future of customer success while reducing food waste and enhancing dining experiences.
- Qualifications: 5+ years in Customer Success, tech-savvy, and strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC.
This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.
What we're after:
- 5+ years in Customer Success or Account Management
- Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)
- Comfortable owning a portfolio end-to-end - retention, growth, the lot
- Confident managing senior stakeholders and building real partnerships
- Tech-savvy with a solid grasp of SaaS platforms
- Self-starter who thrives with ownership and minimal hand-holding
What's in it for you?
- High-impact role with genuine scope to shape the UK CS function
- International team with ambitious growth plans
- Product with a real purpose - reducing food waste, improving canteen experiences
- Room to grow as the UK business scales
- Hybrid working from a London office
You'll own a portfolio of UK customers spanning corporate offices, schools, and universities - acting as their strategic partner, driving adoption, and making sure they're genuinely getting value from the platform. It's the kind of role where you're not just managing accounts, you're building long-term relationships with some of the most recognisable organisations in the country.
Interested or just want to know more? apply below
Lead Training Services in London employer: TRIA
As a rapidly expanding SaaS start-up in the heart of London, we offer an exciting opportunity for a Customer Success Lead to make a significant impact in the contract catering sector. Our dynamic work culture fosters innovation and collaboration, while our commitment to reducing food waste and enhancing dining experiences provides a meaningful purpose to your role. With hybrid working options and ample room for professional growth as we scale, you'll be part of an international team dedicated to transforming the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Training Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships with potential colleagues and mentors who can give you the inside scoop on opportunities.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer success. We want you to be able to showcase how your experience aligns with their mission and values.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss your experience with SaaS platforms and how you've used them to drive customer success. We love seeing candidates who can demonstrate their ability to leverage technology effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission of transforming the contract catering space!
We think you need these skills to ace Lead Training Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success or Account Management, especially in contract catering or similar sectors. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you can make an impact. Mention specific examples of how you've built partnerships and driven success in previous roles.
Show Off Your Tech Savvy:Since we're a SaaS company, it's crucial to demonstrate your comfort with technology. Mention any relevant platforms you've worked with and how you've leveraged them to enhance customer experiences. We love a tech-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TRIA
✨Know Your Stuff
Make sure you understand the ins and outs of the contract catering and food service sectors. Brush up on the latest trends and challenges in these areas, as well as how SaaS can make a difference. This will show your potential employer that you're not just interested in the role, but that you’re genuinely passionate about the industry.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences in Customer Success or Account Management. Highlight instances where you've driven retention and growth, especially in similar sectors. Use metrics to back up your claims – numbers speak volumes!
✨Build Rapport with Stakeholders
Since this role involves managing senior stakeholders, practice how you would approach building relationships with them. Think about how you can demonstrate your ability to create partnerships and add value to their businesses. A friendly, confident approach can go a long way!
✨Embrace the Tech
Familiarise yourself with the SaaS platforms relevant to the role. If possible, get hands-on experience with similar tools. Being tech-savvy is crucial, so be ready to discuss how you’ve used technology to enhance customer success in your previous roles.
