At a Glance
- Tasks: Lead the Dynamics 365 CRM platform and shape its future.
- Company: Established professional services organisation with a focus on technology modernisation.
- Benefits: Salary up to £90,000, hybrid work, and genuine platform ownership.
- Other info: Stable environment with opportunities for influence and growth.
- Why this job: Be the go-to expert and make a real impact on the CRM platform.
- Qualifications: Hands-on experience with Dynamics 365 and strong communication skills.
The predicted salary is between 90000 - 90000 £ per year.
A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.
You will...
- Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules
- Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps
- Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities
- Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems
- Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows
- Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews
- Act as the bridge between business users and technical teams - translating process needs into platform logic
What We're Looking For
Must-have
- Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules
- Functional configuration skills - entities, business rules, forms, views, workflows, security roles
- Power Platform experience - Power Automate, Power Apps, and Dataverse
- Track record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environment
- Strong stakeholder communication - comfortable working with both business users and technical teams
Nice to have:
- Microsoft certifications (MB-210, PL-200, MB-910 or equivalent)
- Familiarity with ITIL, Agile delivery practices, or Dynamics ALM
- Experience with platform governance, performance tuning, or licensing management
What's On Offer
- Salary up to £90,000 depending on experience
- Hybrid working - 2 -3 days per week in a central London OR Milton Keynes office
- Genuine platform ownership with no management responsibility
- A stable, well-funded organisation mid-way through a technology modernisation programme
- Long-term role with real influence over how the platform develops
Interested? Apply with your CV or reach out directly for a confidential conversation before committing to a full application.
Dynamics 365 CRM Platform Lead — Hybrid (London/MK) employer: TRIA
Join a well-established professional services organisation that values innovation and employee growth, offering a competitive salary of up to £90,000 and hybrid working options in central London or Milton Keynes. With a focus on genuine platform ownership and a stable environment undergoing a technology modernisation programme, this role provides the opportunity to make a real impact while collaborating with diverse teams and enhancing your expertise in Dynamics 365.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CRM Platform Lead — Hybrid (London/MK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Dynamics 365, consider creating a portfolio or a case study that highlights your achievements. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common Dynamics 365 scenarios. Think about how you’d tackle issues like performance tuning or data synchronisation problems, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dynamics 365 CRM Platform Lead — Hybrid (London/MK)
Some tips for your application 🫡
Show Off Your Dynamics 365 Skills:Make sure to highlight your hands-on experience with Microsoft Dynamics 365 in your application. We want to see how you've tackled challenges and made an impact in previous roles, especially in Sales, Customer Service, or Marketing modules.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at TRIA
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the Sales, Customer Service, and Marketing modules. Be ready to discuss specific configurations you've worked on, like entities and workflows, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled functional and technical issues in the past. Whether it’s performance problems or data synchronisation challenges, having concrete examples will demonstrate your ability to resolve issues effectively.
✨Communicate Like a Pro
Since you'll be acting as a bridge between business users and technical teams, practice explaining complex concepts in simple terms. This will highlight your strong stakeholder communication skills, which are crucial for this role.
✨Familiarise Yourself with Agile Practices
If you have experience with Agile delivery practices, be sure to mention it. Understanding how to work within an Agile framework can set you apart, especially when discussing how you collaborate with Product Owners and Business Analysts.
