2nd /3rd Line EUC Engineer - Technical Support £35,000 - £45,000 depending on experience Hybrid working (1 day a week wfh) This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You’ll play a key part of the team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression. A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Scripting in Bash or Python, with Powershell as an advantage Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Funded training, certifications & professional development Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology
