At a Glance
- Tasks: Support diverse clients with complex IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: 33 days holiday, funded training, hybrid working, and a pension scheme.
- Other info: Work with cutting-edge tools and enjoy diverse project exposure.
- Why this job: Join a supportive team and advance your career in a dynamic tech environment.
- Qualifications: Experience in 2nd/3rd line support for macOS and Windows, plus strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You will support a diverse client base across the non-profit, finance, media and technology sectors. You will play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You will work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you will be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- Strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices
- Jamf Pro, Jamf Connect, Jamf Protect
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Entra ID (Azure AD), PowerShell, Bash, Python
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN)
Key Benefits:
- 33 days holiday including bank holidays
- Funded training, certifications & professional development
- Pension scheme
- Hybrid working with flexibility
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology
If this is you, apply immediately - we look forward to speaking with you.
2nd/3rd Line EUC Engineer in London employer: TRIA
Join a forward-thinking Managed Service Provider in Central London as a 2nd/3rd Line EUC Engineer, where you'll enjoy a vibrant work culture that prioritises professional growth and innovation. With a commitment to funded training and certifications, alongside a hybrid working model, you'll have the opportunity to tackle diverse challenges across various sectors while being part of a supportive team that values your contributions. Experience a rewarding career path with ample opportunities for advancement in a dynamic environment that embraces technology and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line EUC Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to macOS and Windows support. We recommend setting up mock interviews with friends or using online resources to get comfortable with the format.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your scripting abilities in Bash or Python. This will give potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd/3rd Line EUC Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 2nd/3rd Line EUC Engineer role. Highlight your hands-on experience with macOS and Windows, as well as any relevant tools like Jamf Pro or Microsoft Intune.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and consultancy. Share specific examples of how you've solved complex issues in previous roles, especially in client-facing environments.
Show Off Your Technical Skills:Don’t forget to mention your scripting abilities in Bash or Python, and any experience with PowerShell. We love seeing candidates who are proactive about learning new tech and can troubleshoot effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of macOS and Windows environments, as well as scripting in Bash or Python. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Think about specific scenarios where you took ownership of a problem and how you approached it. This will demonstrate your troubleshooting skills and your ability to work independently across different client environments.
✨Emphasise Teamwork and Client Interaction
Since this role involves working closely with clients, be ready to talk about your experience in client-facing situations. Highlight your ability to collaborate with team members and how you’ve contributed to a positive client experience. This will show that you’re not just technically skilled but also a great team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to professional development and the types of projects you might work on. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to learn more about their culture and values.
