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- Tasks: Provide front-line technical support and troubleshoot IT issues for users.
- Company: Join a dynamic service desk team in Southampton.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Understanding of IT systems, Windows OS, and strong communication skills.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Application Support Consultant £26,000 – £28,000 per annum + benefits Southampton – Full Time, On Site (5 days) We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton. This is an excellent opportunity to work in a dynamic environment, providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You\’ll play a key role in ensuring smooth operations and delivering exceptional service. Key Responsibilities Provide front-line support via telephone, email, and remote access. Troubleshoot and resolve technical issues, escalating where necessary. Document software defects and liaise with developers for fixes. Apply configuration changes and upgrades to live environments. Support customer implementations and site go-lives. About You Experience in a customer service or support role. Strong communication skills with a confident telephone manner. Ability to manage and prioritise workload effectively. Experience in software support or ERP systems is advantageous. Employee Benefits 25 days annual leave plus bank holidays. Private healthcare. Exercise reimbursement (gym or golf membership). If you\’re passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we\’d love to hear from you
IT Support Analyst employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would troubleshoot specific issues or handle difficult customers. We want to be ready to showcase our problem-solving skills!
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer. Asking about team dynamics or future projects shows that we’re engaged and eager to contribute. Plus, it helps us figure out if this is the right fit for us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your Windows OS and networking knowledge!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 1st Line IT Support Analyst role. Be proactive and customer-focused in your writing, just like we are in our service desk team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, let us know how you effectively resolve issues and keep users informed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TRIA
✨Know Your Tech Basics
Brush up on your understanding of Windows OS and basic networking. Be ready to discuss common troubleshooting steps for issues you might encounter in a 1st Line Support role. This shows you’re proactive and prepared!
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling queries over the phone.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as logging and tracking support tickets is a key part of the job. If you can, try to find out what system the company uses and learn the basics before your interview.
✨Show Your Problem-Solving Mindset
Prepare examples of past experiences where you successfully resolved IT issues. Highlight your thought process and how you approached the problem, as this will demonstrate your analytical skills and adaptability.