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- Tasks: Lead the transition of IT services between suppliers with minimal disruption.
- Company: Dynamic tech company in London or Sheffield, focused on service management.
- Benefits: Competitive pay, flexible work arrangements, and potential for contract extension.
- Why this job: Join a pivotal role in shaping IT service transitions and enhancing operational readiness.
- Qualifications: Experience in IT service management and strong knowledge of ITIL practices required.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
Location: London or Sheffield (2 days per week onsite)
Contract Type: Contract, 6 months (likely to extend)
Are you an experienced IT Service Manager / Service Transition Manager with significant experience of transitioning services from one large supplier of IT services to another? Do you have experience working in large-scale, complex environments, ideally with a background in broader Service Management disciplines? If so, apply now for this new contract role.
The Service Manager / Service Transition Manager will lead and govern the end-to-end transition of services from incumbent to new suppliers, ensuring zero or minimal service disruption, strong knowledge transfer, and that operational readiness is achieved before go-live. This role sits at the intersection of project delivery, service management, and vendor governance, applying ITIL best practices to manage risk, quality, and continuity.
The Service Manager / Service Transition Manager will be responsible for the following:
- Planning & Governance
- Own the Service Transition Plan and Transition Runbook, including scope, milestones, acceptance criteria, risks, dependencies, and cutover strategy
- Define and run stage gates (Operational Readiness Review, Go/No-Go) and maintain Transition RAID
- Operational Readiness & Handover
- Define and gain sign-off on Operational & Service Acceptance Criteria.
- Ensure support model including SLAs, escalation paths etc are documented and resourced
- Coordinate knowledge transfer between outgoing and incoming suppliers
- Service Management Integration
- Embed ITIL processes (Incident, Problem, Change, Release, Knowledge, Configuration, Capacity, Availability, Continuity) into the operating model
- Ensure tooling readiness
- Risk, Compliance & Security
- Conduct transition risk assessments and maintain mitigations
- Stakeholder Management & Communications
- Own the transition communications plan and act as the primary point of contact for senior stakeholders / programme leadership on transition status and risks
Skills & Experience
- Proven experience delivering supplier transitions or service on/offboarding in large enterprises with large scale IT suppliers
- Strong grasp of ITIL v3/v4 practices (especially Change, Release, Knowledge, Configuration, Incident/Problem)
- Demonstrable experience running operational readiness and cutover events with minimal disruption
- Excellent project/RAID management, stakeholder engagement, and supplier governance
The role will either be based in London or Sheffield with a minimum of 2 days per week expected onsite. Please note you will occasionally need to visit the other office, so a degree of travel is required.
The rate is expected to be in the region of £500-600 inside IR35. The role will initially be for 6 months with extensions highly likely.
IT Service Manager / Service Transition Manager (Supplier Transition) employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager / Service Transition Manager (Supplier Transition)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service transition strategies. Be ready to discuss your past experiences with supplier transitions and how you managed risks and stakeholder communications. Practice makes perfect!
✨Tip Number 3
Showcase your project management skills! Create a portfolio that highlights your successful transitions and operational readiness events. Use real examples to demonstrate how you’ve ensured minimal disruption during service changes.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role you're interested in.
We think you need these skills to ace IT Service Manager / Service Transition Manager (Supplier Transition)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with supplier transitions and ITIL practices, as these are key for us. Use specific examples that showcase your skills in managing service transitions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the role. Mention your experience in large-scale environments and how you’ve successfully managed transitions before. Keep it engaging and relevant!
Showcase Your Project Management Skills: Since this role involves a lot of project management, make sure to highlight your experience with RAID management and operational readiness. We want to see how you've navigated challenges in past projects and ensured smooth transitions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at TRIA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge, especially around Change, Release, and Incident Management. Be ready to discuss how you've applied these practices in past roles, particularly in service transitions.
✨Showcase Your Transition Experience
Prepare specific examples of successful supplier transitions you've managed. Highlight the challenges you faced, how you mitigated risks, and the strategies you used to ensure minimal disruption during the cutover.
✨Master Stakeholder Communication
Think about how you’ve engaged with senior stakeholders in previous roles. Be ready to explain your approach to managing expectations and keeping everyone informed throughout the transition process.
✨Demonstrate Your Planning Skills
Familiarise yourself with creating Service Transition Plans and Transition Runbooks. Be prepared to discuss how you define milestones, acceptance criteria, and manage dependencies in a complex environment.
