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- Tasks: Lead major incident response and problem management in a global tech environment.
- Company: Global leader in consumer services with a hybrid work culture.
- Benefits: Competitive salary, bonus, and flexible working arrangements.
- Why this job: Make a real impact by minimising business disruptions and driving solutions.
- Qualifications: Experience in ITIL processes and managing offshore support teams.
- Other info: Opportunity for career growth in a dynamic, international setting.
The predicted salary is between 60000 - 84000 £ per year.
Our client, a global leader in consumer services, is seeking an Incident and Problem Manager to take end-to-end ownership of major incident response and problem management across a complex, global technology landscape. Here you will be managing high-severity incidents, minimising business impact, and driving root cause analysis to prevent recurrence.
You’ll need to have previous experience leading processes from end to end and embedding problem management practices. You’ll need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge of ITIL.
- Excellent knowledge of ITIL processes
- Experience working with offshore or distributed support teams
Incident and Problem manager employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident and Problem manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in incident and problem management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-life examples of how you've managed high-severity incidents. We want you to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to tailor your approach! When applying through our website, highlight your experience with offshore support teams and your ability to drive root cause analysis. Make it clear why you're the perfect fit for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate your key strengths related to the job.
We think you need these skills to ace Incident and Problem manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident and Problem Manager role. Highlight your experience with ITIL processes and managing high-severity incidents. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led end-to-end processes and worked with offshore teams. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any relevant experiences where you’ve effectively communicated in challenging situations.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at TRIA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in your previous roles, especially in incident and problem management. This will show that you understand the framework and can effectively lead processes from end to end.
✨Showcase Your Communication Skills
Since you'll be working with offshore support teams, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully communicated complex issues to diverse teams in the past. This will highlight your ability to bridge gaps and ensure smooth collaboration.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think of specific high-severity incidents you've managed and how you minimised business impact. Be ready to explain your thought process and the steps you took to drive root cause analysis.
✨Research the Company Culture
Understanding the company’s culture can give you an edge. Look into their values and recent projects. Tailor your responses to align with their mission and demonstrate how you can contribute to their success as an Incident and Problem Manager.
