At a Glance
- Tasks: Lead strategic IT service improvement initiatives and enhance operational resilience.
- Company: Join a forward-thinking organisation undergoing a major technology transformation.
- Benefits: Competitive salary, generous pension, excellent holiday, and flexible hybrid working.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact on IT service delivery and drive meaningful change.
- Qualifications: Experience in IT service management, infrastructure transformation, and cyber security.
The predicted salary is between 60000 - 80000 £ per year.
London | Hybrid (Flexible Office Attendance)
Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday
2-Year Fixed Term Contract
We are supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract. Reporting to the Director of Information Services, you will act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.
You will lead initiatives including:
- ITIL 4 and IT Service Management improvement
- Cyber Security enhancement
- IT Disaster Recovery and Operational Resilience
- Supplier rationalisation and MSP transition
- Service governance and continual improvement
- Target Operating Model development
- Infrastructure and technology modernisation
Working closely with senior stakeholders, you will bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.
About You
We are looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:
- IT Service Management (ITIL)
- Infrastructure transformation
- Cyber Security
- Disaster Recovery
- Supplier and vendor management
Head of IT Service Improvement employer: TRIA
TRIA is an excellent employer that fosters a dynamic and inclusive work culture in the heart of Bristol. With a strong focus on employee growth, we offer comprehensive training opportunities and a supportive environment that encourages innovation and collaboration. Our competitive salary package, performance bonuses, and generous holiday allowance make TRIA a rewarding place to advance your career in the insurance software industry.
