At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and advance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Locations
Information Technology Support Engineer in Hampshire, Portsmouth employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with macOS and Windows environments. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a 2nd/3rd line engineer, especially with tools like Jamf Pro and Microsoft Intune.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Information Technology Support Engineer in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with macOS and Windows environments, as well as any relevant tools like Jamf Pro or Microsoft Intune. We want to see how your skills match the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex issues in a 2nd or 3rd line capacity. We’re looking for proactive problem solvers, so share those success stories that demonstrate your troubleshooting skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re well-versed in the tools and technologies mentioned in the job description. Brush up on your knowledge of Jamf Pro, Microsoft Intune, and the various Microsoft 365 applications. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot complex issues in both macOS and Windows environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work independently.
✨Demonstrate Team Spirit
Since this role requires a natural team player, think of instances where you’ve collaborated effectively with others. Be ready to share how you’ve contributed to team success, especially in client-facing situations, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to professional development and the types of projects you might be involved in. This not only shows your interest in the role but also helps you gauge if the company is the right fit for your career aspirations.
