At a Glance
- Tasks: Lead Dynamics 365 projects and shape the CRM platform's future.
- Company: Established professional services organisation with a focus on technology modernisation.
- Benefits: Competitive salary up to £90,000, hybrid work, and genuine platform ownership.
- Other info: Join a stable organisation with excellent growth opportunities.
- Why this job: Be the go-to expert and make a real impact on the CRM landscape.
- Qualifications: Hands-on experience with Dynamics 365 and strong communication skills.
The predicted salary is between 90000 - 90000 € per year.
A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. This isn't a support desk function. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.
You will:
- Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules.
- Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps.
- Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities.
- Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems.
- Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows.
- Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews.
- Act as the bridge between business users and technical teams — translating process needs into platform logic.
What We're Looking For
- Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules.
- Functional configuration skills - entities, business rules, forms, views, workflows, security roles.
- Power Platform experience - Power Automate, Power Apps, and Dataverse.
- Track record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environment.
- Strong stakeholder communication - comfortable working with both business users and technical teams.
Nice to have:
- Microsoft certifications (MB-210, PL-200, MB-910 or equivalent).
- Familiarity with ITIL, Agile delivery practices, or Dynamics ALM.
- Experience with platform governance, performance tuning, or licensing management.
What's On Offer
- Salary up to £90,000 depending on experience.
- Hybrid working - 2 days per week in a Milton Keynes or London.
- Genuine platform ownership with no management responsibility.
- A stable, well-funded organisation mid-way through a technology modernisation programme.
- Long-term role with real influence over how the platform develops.
Dynamics Consultant employer: TRIA
Join a well-established professional services organisation that values innovation and expertise, offering a dynamic work culture where your contributions as a Dynamics 365 SME will directly shape the future of their CRM platform. With a competitive salary of up to £90,000 and the flexibility of hybrid working in London or Milton Keynes, you'll enjoy genuine platform ownership and the opportunity for meaningful impact within a stable, forward-thinking environment that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your experience with Dynamics 365. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common Dynamics 365 scenarios. Think about how you've solved problems in the past and be ready to share those stories. We love seeing real-world examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in the Dynamics space.
We think you need these skills to ace Dynamics Consultant
Some tips for your application 🫡
Show Your Dynamics Expertise:Make sure to highlight your hands-on experience with Microsoft Dynamics 365 in your application. We want to see how you've tackled challenges and made an impact in previous roles, especially in Sales, Customer Service, or Marketing modules.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Mention specific projects or experiences that align with the responsibilities of a Dynamics Consultant, like configuring workflows or collaborating with delivery teams.
Communicate Clearly:Strong stakeholder communication is key for us. In your written application, demonstrate how you’ve effectively communicated with both business users and technical teams. Use clear examples to show how you bridge the gap between these groups.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at TRIA
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Sales, Customer Service, and Marketing modules. Be ready to discuss specific configurations you've worked on, like entities and workflows, as well as any challenges you've faced and how you resolved them.
✨Showcase Your Communication Skills
Since this role involves acting as a bridge between business users and technical teams, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated with stakeholders in the past, highlighting your ability to translate process needs into platform logic.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss real-life scenarios where you've investigated and resolved functional or technical issues. Think about performance problems or data synchronisation challenges you've tackled, and be ready to explain your thought process and the steps you took to find solutions.
✨Familiarise Yourself with Governance and Roadmap Planning
Understand the importance of platform governance and how it impacts the overall strategy. Be ready to talk about your experience with version upgrades, licensing reviews, and how you've contributed to roadmap planning in previous roles. This will show that you’re not just a tech whiz but also a strategic thinker.
