At a Glance
- Tasks: Lead the Dynamics 365 CRM platform and shape its future.
- Company: Established professional services organisation with a focus on technology modernisation.
- Benefits: Salary up to £90,000, hybrid working, and genuine platform ownership.
- Other info: Stable environment with opportunities for influence and growth.
- Why this job: Be the go-to expert and make a real impact on the CRM platform.
- Qualifications: Hands-on experience with Dynamics 365 and strong communication skills.
The predicted salary is between 90000 - 90000 £ per year.
A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.
You will...
- Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules
- Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps
- Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities
- Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems
- Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows
- Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews
- Act as the bridge between business users and technical teams - translating process needs into platform logic
What We're Looking For
Must-have
- Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules
- Functional configuration skills - entities, business rules, forms, views, workflows, security roles
- Power Platform experience - Power Automate, Power Apps, and Dataverse
- Track record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environment
- Strong stakeholder communication - comfortable working with both business users and technical teams
Nice to have:
- Microsoft certifications (MB-210, PL-200, MB-910 or equivalent)
- Familiarity with ITIL, Agile delivery practices, or Dynamics ALM
- Experience with platform governance, performance tuning, or licensing management
What's On Offer
- Salary up to £90,000 depending on experience
- Hybrid working - 2 -3 days per week in a central London OR Milton Keynes office
- Genuine platform ownership with no management responsibility
- A stable, well-funded organisation mid-way through a technology modernisation programme
- Long-term role with real influence over how the platform develops
Interested? Apply with your CV or reach out directly for a confidential conversation before committing to a full application.
Dynamics 365 CRM Platform Lead — Hybrid (London/MK) employer: TRIA
Join a well-established professional services organisation that values innovation and employee growth, offering a competitive salary of up to £90,000 and hybrid working options in central London or Milton Keynes. With a focus on genuine platform ownership and a stable environment undergoing a technology modernisation programme, this role provides the opportunity to make a real impact while collaborating with diverse teams and enhancing your skills in Dynamics 365.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CRM Platform Lead — Hybrid (London/MK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your Dynamics 365 expertise can solve their specific challenges. Tailor your answers to show you’re the perfect fit.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Use our website to apply! We’ve got all the latest roles listed, and applying directly through us can give you a better chance of standing out. Let’s get you that Dynamics 365 Platform Lead position!
We think you need these skills to ace Dynamics 365 CRM Platform Lead — Hybrid (London/MK)
Some tips for your application 🫡
Show Off Your Dynamics 365 Skills:Make sure to highlight your hands-on experience with Microsoft Dynamics 365 in your application. We want to see how you've configured entities, forms, and workflows, so don’t hold back on the details!
Tailor Your CV to the Role:Take a moment to tweak your CV to match the job description. Use keywords from the listing, especially around your experience with CRM platforms and stakeholder communication. It helps us see you as a perfect fit!
Be Clear About Your Experience:When detailing your past roles, be specific about your contributions and achievements. We love to see how you've acted as a subject matter expert and supported delivery teams in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at TRIA
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the Sales, Customer Service, and Marketing modules. Be ready to discuss specific configurations you've worked on, like entities and workflows, as well as any challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled functional and technical issues in the past. Whether it’s performance problems or data synchronisation issues, having concrete examples will demonstrate your expertise and ability to think on your feet.
✨Communicate Like a Pro
Since this role involves acting as a bridge between business users and technical teams, practice explaining complex concepts in simple terms. Think about how you can convey your ideas clearly and effectively to different stakeholders during the interview.
✨Get Familiar with Governance and Roadmaps
Understand the importance of platform governance and roadmap planning. Be prepared to discuss how you’ve contributed to these areas in previous roles, and think about how you would approach these tasks in this new position.
