At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Join an innovative Managed Service Provider in Central London.
- Benefits: Enjoy funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Make a real impact while advancing your tech skills in a supportive team.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Derby employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially any scripting in Bash or Python. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to discuss how you've tackled complex issues in both macOS and Windows environments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Mention specific tools like Jamf Pro or Microsoft Intune that you've worked with, and share examples of complex issues you've successfully resolved.
Showcase Your Problem-Solving Skills:In your application, don’t just list your technical skills; demonstrate how you've used them to solve real-world problems. We love seeing candidates who can think critically and troubleshoot effectively in diverse environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of both macOS and Windows environments, as well as any scripting languages like Bash or Python. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Think about specific scenarios where you took ownership of a problem and how you approached troubleshooting. This will demonstrate your proactive nature and ability to work independently, which is key for this position.
✨Emphasise Teamwork and Client Interaction
Since this role involves client-facing responsibilities, be ready to talk about your experience working in teams and how you’ve successfully interacted with clients. Share stories that highlight your communication skills and ability to collaborate effectively, as these are crucial for success in a Managed Service Provider environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to IT support and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if the company culture aligns with your career goals. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
