At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and advance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Dartford employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and the chance to tackle complex IT challenges in a supportive team environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, scripts, or any tech challenges you've tackled. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. Practice explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Engineer in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with both macOS and Windows environments. We want to see how you've tackled 2nd and 3rd line issues, so don’t hold back on those details!
Show Off Your Skills:When writing your application, mention your hands-on experience with tools like Jamf Pro and Microsoft Intune. We love seeing candidates who can confidently troubleshoot complex issues and have a knack for scripting!
Be Yourself:Let your personality shine through in your application! We’re looking for a proactive team player who thrives in client-facing roles, so don’t be afraid to show us your passion for tech and problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re well-versed in the tools and technologies mentioned in the job description. Brush up on your knowledge of Jamf Pro, Microsoft Intune, and the various Microsoft 365 applications. Being able to discuss your hands-on experience with these tools will show that you're not just familiar but also capable.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot complex issues in both macOS and Windows environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the problem and what the outcome was.
✨Demonstrate Team Spirit
Since this role requires a natural team player, think of instances where you collaborated effectively with others. Be ready to share how you’ve contributed to team success, especially in client-facing situations. This will highlight your interpersonal skills and ability to thrive in a supportive environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to professional development or the types of projects you might work on. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
