At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Competitive salary, funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Coventry employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With hybrid working options and a commitment to funded training and certifications, you'll have the opportunity to enhance your skills while supporting a diverse range of clients across various sectors. This role not only offers autonomy and variety but also paves the way for clear career progression within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, scripts, and any troubleshooting you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to macOS and Windows support. Practice explaining your problem-solving process clearly, as this will impress interviewers looking for a proactive engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Information Technology Support Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows environments, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT support and problem-solving. Mention specific technologies you’ve worked with, like Jamf Pro or Microsoft Intune, and how they relate to the role at StudySmarter.
Showcase Your Team Spirit:Since we value teamwork, make sure to include examples of how you've collaborated with others in previous roles. Highlight any client-facing experiences that demonstrate your ability to thrive in diverse environments.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of both macOS and Windows environments, as well as any scripting languages like Bash or Python. This will show that you’re not just a fit for the role but genuinely interested in the tech you'll be working with.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in a 2nd or 3rd line capacity. Think about times when you had to troubleshoot tricky problems or implement solutions across different client environments. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Emphasise Teamwork and Client Interaction
Since this role involves a lot of client-facing work, be ready to talk about your experiences working in teams and how you’ve successfully communicated with clients. Highlight any situations where you’ve collaborated with others to achieve a common goal or resolved client issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be involved in, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
