At a Glance
- Tasks: Lead customer success initiatives and build strategic partnerships with key clients.
- Company: Fast-growing SaaS start-up revolutionising the catering industry.
- Benefits: Hybrid working, growth opportunities, and a chance to make a real impact.
- Other info: Join an international team with ambitious growth plans and a meaningful mission.
- Why this job: Shape the future of customer success while reducing food waste and enhancing dining experiences.
- Qualifications: 5+ years in Customer Success, tech-savvy, and strong relationship-building skills.
The predicted salary is between 60000 - 75000 € per year.
One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC.
This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.
What we're after:
- 5+ years in Customer Success or Account Management
- Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)
- Comfortable owning a portfolio end-to-end - retention, growth, the lot
- Confident managing senior stakeholders and building real partnerships
- Tech-savvy with a solid grasp of SaaS platforms
- Self-starter who thrives with ownership and minimal hand-holding
What's in it for you?
- High-impact role with genuine scope to shape the UK CS function
- International team with ambitious growth plans
- Product with a real purpose - reducing food waste, improving canteen experiences
- Room to grow as the UK business scales
- Hybrid working from a London office
You'll own a portfolio of UK customers spanning corporate offices, schools, and universities - acting as their strategic partner, driving adoption, and making sure they're genuinely getting value from the platform. It's the kind of role where you're not just managing accounts, you're building long-term relationships with some of the most recognisable organisations in the country.
Interested or just want to know more? apply below
Customer Success Lead in City of London employer: TRIA
Join one of the fastest-growing SaaS start-ups in Europe, where as a Customer Success Lead, you'll play a pivotal role in shaping the UK presence of a company dedicated to digitalising contract catering. With a hybrid working model based in London, you'll enjoy a dynamic work culture that fosters innovation and collaboration, alongside ample opportunities for personal and professional growth as the business scales. Be part of a mission-driven team focused on reducing food waste and enhancing dining experiences across corporate offices, schools, and universities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success or related fields. Use platforms like LinkedIn to connect and engage with potential colleagues or mentors who can give you the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and how it impacts customers. This will help you articulate how your experience aligns with their needs and show that you're genuinely interested in making a difference.
✨Tip Number 3
Showcase your strategic thinking! In your conversations, highlight examples where you've driven customer success through innovative solutions or partnerships. This will demonstrate that you’re not just about managing accounts but are ready to take ownership and drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make an impact together!
We think you need these skills to ace Customer Success Lead in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Lead. Highlight your experience in Customer Success or Account Management, especially in contract catering or related sectors. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how you can make an impact at StudySmarter. Be sure to mention specific examples of how you've built relationships and driven growth in previous roles.
Show Off Your Tech Savvy:Since we're a SaaS company, it's crucial to demonstrate your comfort with technology. Mention any relevant platforms you've worked with and how you've leveraged them to enhance customer experiences. We love a self-starter who knows their way around tech!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy – just follow the prompts and let us know why you’re the perfect fit!
How to prepare for a job interview at TRIA
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the context of SaaS and contract catering. Be ready to discuss how you've driven retention and growth in previous roles, and have specific examples at hand that showcase your strategic thinking.
✨Show Off Your Stakeholder Management Skills
This role involves managing senior stakeholders, so be prepared to talk about your experience in building partnerships. Think of instances where you've successfully navigated complex relationships and how you ensured everyone was on board with your strategies.
✨Demonstrate Your Tech Savviness
Since the company is digitalising the contract catering space, it’s crucial to show that you're comfortable with SaaS platforms. Familiarise yourself with relevant technologies and be ready to discuss how you've used tech to enhance customer experiences in the past.
✨Emphasise Your Self-Starter Attitude
This position requires a self-starter who thrives with ownership. Prepare to share examples of how you've taken initiative in previous roles, tackled challenges head-on, and driven projects forward without needing constant guidance.
