At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Competitive salary, funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Cardiff employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with cutting-edge technology across diverse sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially any scripting in Bash or Python. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to discuss how you've tackled complex issues in both macOS and Windows environments. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Mention specific tools like Jamf Pro or Microsoft Intune that you've worked with, and show us your problem-solving skills.
Showcase Your Technical Skills:In your application, don't shy away from detailing your technical expertise. Whether it's scripting in Bash or troubleshooting complex issues, let us know what you bring to the table and how it aligns with our tech stack.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re well-versed in the tools and technologies mentioned in the job description. Brush up on your knowledge of Jamf Pro, Microsoft Intune, and the various Microsoft 365 applications. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in both macOS and Windows environments. Think about the challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your troubleshooting skills and your ability to work independently.
✨Emphasise Teamwork and Client Interaction
Since this role involves client-facing responsibilities, be ready to share experiences where you’ve collaborated with a team or interacted with clients. Highlight your communication skills and how you ensure client satisfaction, as this is crucial for success in a Managed Service Provider environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to IT support and their client base. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values, especially regarding professional development and training opportunities.
