At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Join an innovative Managed Service Provider in Central London.
- Benefits: Enjoy funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Make a real impact while advancing your tech skills in a supportive team.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Birmingham employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, scripts, and any troubleshooting you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to macOS and Windows support. Practice explaining your thought process when troubleshooting complex issues – it’s all about showing how you think!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how your proactive approach makes you a great fit for our team. Don’t forget to mention your experience with tools like Jamf Pro and Microsoft Intune!
Showcase Problem-Solving Skills:In your application, give examples of complex issues you've tackled in previous roles. We love seeing how you’ve used your troubleshooting skills to make a difference in client environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of both macOS and Windows environments, as well as any scripting languages like Bash or Python. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in a 2nd or 3rd line capacity. Think about times when you had to troubleshoot tricky problems or implement solutions across different client environments. This will demonstrate your hands-on experience and proactive approach.
✨Emphasise Teamwork and Client Interaction
Since this role involves working closely with clients, be ready to share experiences that highlight your teamwork and communication skills. Talk about how you’ve collaborated with others to deliver excellent IT support and how you handle client-facing situations. This will show that you’re not just technically skilled but also a great team player.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you might work on, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
