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- Tasks: Lead major incident responses and manage problems to minimise business impact.
- Company: Global leader in consumer services with a strong presence in Birmingham.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Make a real difference by ensuring smooth operations in a global setting.
- Qualifications: Experience in global environments and strong ITIL process knowledge required.
- Other info: Join a collaborative team and enhance your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in consumer services is looking for an Incident and Problem Manager in Birmingham. This role involves end-to-end ownership of major incident response and problem management, ensuring minimal business impact and conducting root cause analysis.
Candidates should demonstrate experience in global environments and have a strong understanding of ITIL processes. Excellent communication skills and the ability to lead cross-functional teams are essential for success in this position.
Global Incident & Problem Management Lead in Birmingham employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Incident & Problem Management Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in global environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and major incident management scenarios. We recommend practising common interview questions with a friend to boost your confidence and communication skills.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led cross-functional teams through challenging situations. This will highlight your ability to manage incidents effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Incident & Problem Management Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident and problem management, especially in global environments. We want to see how your skills align with the ITIL processes mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led cross-functional teams and managed major incidents in the past.
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any relevant experiences where you’ve effectively communicated in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TRIA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes before the interview. Be ready to discuss how you've applied these principles in past roles, especially in global environments. This will show that you understand the framework and can effectively manage incidents and problems.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of specific examples from your experience where you successfully led a cross-functional team through a major incident. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might be asked how you would communicate with different stakeholders during an incident, so prepare some examples of how you've done this in the past.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Being able to demonstrate that you fit into their culture can give you a significant edge in the interview.
