At a Glance
- Tasks: Support and enhance ERP systems while troubleshooting issues and optimising processes.
- Company: Join a small, collaborative team in a dynamic tech environment.
- Benefits: Hybrid work model, strong focus on employee growth, and a supportive team culture.
- Other info: Great opportunity for career advancement in a fast-paced setting.
- Why this job: Make a real impact by improving ERP systems and developing your skills.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has opened for an ERP Support Analyst to join a small, collaborative application support team. The role focuses on supporting and enhancing an ERP environment built on Microsoft Dynamics 365 Business Central (SaaS). You’ll handle day‑to‑day ERP support across 53 sites and Head Office, working with a recently implemented Zendesk ticketing system. Alongside resolving issues, you’ll contribute to continuous improvement by identifying system features and processes that can be better utilised. This position suits someone with solid Business Central experience or someone developing their skills and looking for a business that invests heavily in employee growth.
What You’ll Be Doing
- Managing ERP support tickets within a team of three.
- Providing 2nd/3rd line support for Microsoft Dynamics 365 Business Central.
- Troubleshooting user errors, workflow issues, bugs, and configuration problems.
- Identifying opportunities for process and system improvements.
- Contributing to ongoing optimisation of a fully up‑to‑date SaaS environment.
What You’ll Bring
- Experience with Microsoft Dynamics 365 Business Central.
- Background in 2nd/3rd line application support.
- Strong analytical and problem‑solving skills.
- Curiosity and a desire to develop new skills.
- Ability to work effectively within a small support team.
Application Support Analyst in Bexhill-on-Sea employer: TRIA
Join a dynamic and supportive team as an Application Support Analyst, where your contributions will directly impact the efficiency of our ERP environment across 53 sites. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering extensive training and development opportunities in a hybrid working model on the beautiful South Coast. With a focus on continuous improvement and innovation, you'll find a rewarding career path that values your skills and curiosity.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Bexhill-on-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TRIA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TRIA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TRIA!
✨Direct Apply to TRIA
Let's not forget to apply directly through the TRIA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Bexhill-on-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TRIA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TRIA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TRIA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
