At a Glance
- Tasks: Provide 2nd/3rd line IT support and resolve complex technical issues.
- Company: Join a globally recognised retail brand with strong values and a positive culture.
- Benefits: Competitive salary, holiday, pension, private healthcare, and employee discounts.
- Other info: On-site role in Somerset with excellent career growth opportunities.
- Why this job: Make a real impact in a critical role within a market-leading company.
- Qualifications: Experience in 2nd/3rd line support and knowledge of Microsoft 365 and Active Directory.
The predicted salary is between 45000 - 50000 £ per year.
Excellent opportunity for a 2nd / 3rd Line IT Support Analyst to join a market-leading retail brand on a fixed-term contract, working with interesting technology in a highly impactful role ensuring the stability of IT services across the business.
The company is a household name and global brand, known for its strong values, positive culture, and excellent working environment, as well as its community-oriented spirit. They are now looking for an IT Support Analyst to join them on a 9-month fixed-term contract.
In this role, you will provide 2nd / 3rd line support to head office and retail users, supporting business-critical retail applications including POS and ERP systems. You will respond quickly and efficiently to incidents, deliver face-to-face support at head office, and act as the escalation point for complex technical issues.
You will have experience in 2nd / 3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment. You will have strong knowledge of end-user computing across multi-site operations, as well as Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID.
This is a fantastic opportunity to join a highly respected and widely recognisable retail brand in a critical role.
The Role:- Providing 2nd / 3rd line support to head office and retail users
- Supporting business-critical retail applications, including POS and ERP systems
- Respond quickly and efficiently to incidents and deliver face-to-face support at head office, acting as the main escalation point for complex technical issues
- On-site role, based in Somerset
- Experienced in 2nd / 3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment
- Strong knowledge of end-user computing across multi-site operations
- Knowledge of Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID
- Any experience within the retail sector or with POS / ERP technologies is highly beneficial but not essential
Senior Information Technology Support in Bath employer: TRIA
Join a renowned global retail brand that prioritises employee well-being and professional growth. With a strong emphasis on a positive work culture, this company offers competitive benefits including private healthcare, generous holiday allowances, and a £2k product allowance, all while fostering a community-oriented spirit. This role not only provides the chance to work with cutting-edge technology but also ensures you are part of a supportive team dedicated to maintaining the stability of critical IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Support in Bath
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at TRIA that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Information Technology Support in Bath
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at TRIA, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at TRIA can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at TRIA will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at TRIA
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at TRIA. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at TRIA.
