At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and advance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Basingstoke employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, scripts, and any tech challenges you've tackled. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. Practice makes perfect, so consider mock interviews with friends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with macOS and Windows environments, as well as any relevant tools like Jamf Pro or Microsoft Intune. We want to see how your skills match the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve tackled complex issues in the past. We love hearing about your problem-solving skills and your enthusiasm for learning new tech.
Show Off Your Team Spirit:Since we’re all about collaboration, make sure to mention any experiences where you’ve worked effectively in a team. Highlighting your client-facing skills will also show us that you’re ready to thrive in our diverse client environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of both macOS and Windows environments, as well as any scripting languages like Bash or Python. This will show that you’re not just a fit for the role but also genuinely interested in the tech you'll be working with.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in a 2nd or 3rd line capacity. Think about times when you had to troubleshoot tricky problems or implement solutions across different client environments. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Emphasise Teamwork and Client Interaction
Since this role involves working closely with clients, be ready to talk about your experiences in a client-facing environment. Highlight your teamwork skills and how you’ve collaborated with others to deliver excellent IT support. Companies love candidates who can communicate effectively and work well within a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be involved in, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
