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For Companies At a Glance
- Tasks: Provide front-line and back-line support for ERP software and troubleshoot issues.
- Company: Join a growing team in Southampton, offering a dynamic work environment.
- Benefits: Enjoy 25 days holiday, bank holidays, and a pension scheme.
- Why this job: Be part of a supportive culture while enhancing your technical skills and customer service experience.
- Qualifications: Previous software support experience and strong knowledge of ERP systems required.
- Other info: This is a permanent, office-based role with opportunities for growth.
The predicted salary is between 28000 - 35000 £ per year.
Overview
Application Support Consultant — £32,000 – £35,000 per annum + benefits (25 days + bank holidays, pension). Permanent. Office based – 5 days per week in Southampton.
We’re looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.
Responsibilities
- Front-line and back-line support for ERP software
- Troubleshooting via phone, email and remote access
- Applying configuration changes and fixes to live environments
- Supporting customer implementations and upgrades
- Maintaining case records and documentation
- Providing training to customers and colleagues
Requirements / Ideal Experience
- Previous experience in a software support role
- Strong technical knowledge of ERP systems
- Good SQL/database skills
- Confident communicator with excellent customer service skills
- Able to manage and prioritise workload independently
How to apply
Please apply directly with a CV and, if suitable, we will be in touch to provide more information.
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Application Support Analyst employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ERP systems mentioned in the job description. Having a solid understanding of these systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and database skills. Since strong technical knowledge is required, being able to discuss your experience with SQL queries or database management can set you apart from other candidates.
✨Tip Number 3
Prepare for common troubleshooting scenarios that might arise in application support. Being ready to discuss how you've resolved similar issues in the past can showcase your problem-solving abilities.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. As a confident communicator, you'll need to convey technical information clearly to customers, so consider role-playing potential interactions.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support and ERP systems. Use specific examples to demonstrate your technical knowledge and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Application Support Analyst role. Mention your previous experience with troubleshooting and supporting software, and how you can contribute to the team.
Showcase Technical Skills: In your application, emphasise your SQL/database skills. If you have any certifications or training related to ERP systems, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TRIA
✨Showcase Your Technical Skills
Make sure to highlight your experience with ERP systems and SQL during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting, be ready to share instances where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Communication Skills
As a confident communicator, you should convey your ability to explain technical concepts to non-technical users. Prepare to discuss how you've provided training or support to customers and colleagues in the past.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, the types of ERP systems you'll be working with, and the company's approach to customer support. This demonstrates your enthusiasm and helps you assess if it's the right fit for you.
