At a Glance
- Tasks: Provide top-notch IT support and solve complex technical issues for diverse clients.
- Company: Join an innovative Managed Service Provider in Central London.
- Benefits: Competitive salary, hybrid working, funded training, and clear career progression.
- Other info: Work with enterprise-grade tools and enjoy a supportive team culture.
- Why this job: Be at the forefront of tech support while expanding your skills in a dynamic environment.
- Qualifications: Experience in 2nd/3rd line support for macOS and Windows, with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part of the team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with Powershell as an advantage.
Tech Stack You'll Work With: Apple
2nd / 3rd Line Support Engineer employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll be part of a dynamic team dedicated to delivering exceptional IT support across diverse sectors. With a strong emphasis on professional development, you'll benefit from funded training opportunities and a clear path for career progression, all while enjoying a hybrid working model that promotes work-life balance. This role not only offers the chance to tackle complex technical challenges but also fosters a collaborative culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially any scripting or automation work you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common troubleshooting scenarios for both macOS and Windows environments. Be ready to demonstrate your problem-solving skills with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd / 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 2nd/3rd Line Support Engineer. Highlight your experience with macOS and Windows environments, as well as any relevant tools like Jamf Pro or Microsoft Intune. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of how you've tackled complex issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and how they’ve made a difference in previous roles.
Be Yourself:Let your personality shine through in your written application. We’re looking for a natural team player who thrives in a client-facing environment, so don’t be afraid to show us your enthusiasm for tech and your passion for helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your troubleshooting skills for both macOS and Windows environments, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Be ready to explain your thought process and the steps you took to troubleshoot and fix the problems. This will show your potential employer that you can handle the challenges they face.
✨Emphasise Teamwork and Client Interaction
Since this role involves working closely with clients, highlight your experience in client-facing situations. Share stories that showcase your ability to collaborate with team members and communicate effectively with clients, ensuring their needs are met.
✨Express Your Passion for Learning
This position values continuous learning and professional development. Talk about any recent training or certifications you've pursued, and express your enthusiasm for staying updated with new technologies. This will demonstrate that you're proactive and committed to growing in your career.
