Job Description Technology Service Delivery Manager\n \n \nHybrid | Birmingham | Permanent\n We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment. \n This role will act as the bridge between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence. Key Responsibilities\n \n \n \n Own the delivery and performance of technology services. \n Manage service levels, incidents, escalations and service improvements. \n Lead relationships with suppliers and outsourced partners. \n Ensure effective service transition for new projects and technology changes. \n Drive efficiencies, improve user experience and reduce support overheads. \n Monitor service performance, compliance and operational risk. \n \n \nAbout You\n \n \n \n Proven experience in Technology Service Delivery, IT Operations or Service Management. \n Strong stakeholder management skills, including engagement with senior leaders. \n Experience managing third-party vendors and service providers. \n ITIL qualified. \n Demonstrable track record of improving service performance and operational effectiveness. \n Comfortable operating in a complex, fast-paced environment with a high degree of autonomy. \n \n This is an excellent opportunity to join a large-scale, international business and play a key role in shaping and improving technology services that support thousands of users globally. \n If you feel the above information represents a good fit, then please apply today!
Technology Service Delivery Manager in Wolverhampton employer: Tria Recruitment
Join a forward-thinking organisation that prioritises innovation and employee development, offering a dynamic work culture where your contributions as a Digital Solution Architect will directly shape the future of their digital landscape. With competitive salaries and a flexible hybrid working model in the vibrant locations of Milton Keynes and London, you'll enjoy a supportive environment that fosters growth and embraces cutting-edge technology. This role not only provides the chance to lead significant projects but also to be part of a transformative journey that enhances your professional skills and career trajectory.
