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- Tasks: Ensure high-quality IT service delivery and drive continual improvements.
- Company: Join a renowned company undergoing exciting transformation.
- Benefits: Competitive salary, flexible working arrangements, and career development opportunities.
- Why this job: Be part of a high-performing team making a real impact in IT services.
- Qualifications: Experience in IT service delivery and strong analytical skills.
- Other info: Opportunity to work onsite in Sunderland three times a week.
The predicted salary is between 36000 - 60000 £ per year.
Salary - can be shared on initial discussion
Sunderland - 3x per week onsite
We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team.
As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.
We are looking for:
- Proven experience in an IT service delivery position
- An understanding of change, incident & problem management
- Commercial awareness and ability to influence supplier contracts
- Strong analytical, negotiation, and communication skills
It would be a bonus if you had:
- ITIL Foundation certificate
- Exposure to Central Functions - HR, Payroll, Finance, etc
If this sounds of interest, please apply today!
Service Delivery Manager in Sunderland employer: Tria Recruitment
Contact Detail:
Tria Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs, KPIs, and service delivery best practices. We want you to walk in with confidence, ready to showcase your analytical and negotiation skills!
✨Tip Number 3
Don’t forget to tailor your approach! When you’re applying through our website, make sure to highlight your experience in IT service delivery and any relevant certifications like ITIL. This will help you stand out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Let’s make sure they remember you!
We think you need these skills to ace Service Delivery Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery. Use keywords from the job description to show we’re on the same page and that you’ve got what it takes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed service performance or negotiated SLAs in the past. Let us see your personality and passion for the role!
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you have strong analytical or negotiation skills, provide examples of how you’ve used these in previous roles. We want to see you in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tria Recruitment
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge. Understand the key concepts of change, incident, and problem management. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills in past roles. Think about specific situations where you monitored SLAs and KPIs or drove improvements. This will help demonstrate your ability to manage service performance effectively.
✨Negotiate Like a Pro
Since negotiation is key for this role, come prepared with examples of successful negotiations you've conducted. Whether it's with suppliers or internal stakeholders, showing that you can influence contracts will set you apart from other candidates.
✨Communicate Clearly
Strong communication skills are essential for a Service Delivery Manager. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the company’s transformation journey.
