At a Glance
- Tasks: Provide 2nd/3rd line IT support and resolve complex technical issues.
- Company: Join a globally recognised retail brand with strong values and a positive culture.
- Benefits: Competitive salary, holiday, pension, private healthcare, and employee discounts.
- Other info: On-site role in Somerset with excellent career growth opportunities.
- Why this job: Make a real impact in a critical role within a market-leading company.
- Qualifications: Experience in 2nd/3rd line support and knowledge of Microsoft 365 and Active Directory.
The predicted salary is between 45000 - 50000 £ per year.
Excellent opportunity for a 2nd/3rd Line IT Support Analyst to join a market-leading retail brand on a fixed-term contract, working with interesting technology in a highly impactful role ensuring the stability of IT services across the business.
The company is a household name and global brand, known for its strong values, positive culture, and excellent working environment, as well as its community-oriented spirit. They are now looking for an IT Support Analyst to join them on a 9-month fixed-term contract.
In this role, you will provide 2nd/3rd line support to head office and retail users, supporting business-critical retail applications including POS and ERP systems. You will respond quickly and efficiently to incidents, deliver face-to-face support at head office, and act as the escalation point for complex technical issues.
You will have experience in 2nd/3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment. You will have strong knowledge of end-user computing across multi-site operations, as well as Windows and/or macOS, Microsoft 365, and Active Directory/Entra ID.
This is a fantastic opportunity to join a highly respected and widely recognisable retail brand in a critical role.
The Role:- Providing 2nd/3rd line support to head office and retail users
- Supporting business-critical retail applications, including POS and ERP systems
- Respond quickly and efficiently to incidents and deliver face-to-face support at head office, acting as the main escalation point for complex technical issues
- On-site role, based in Somerset
- Experienced in 2nd/3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment
- Strong knowledge of end-user computing across multi-site operations
- Knowledge of Windows and/or macOS, Microsoft 365, and Active Directory/Entra ID
- Any experience within the retail sector or with POS/ERP technologies is highly beneficial but not essential
Senior IT Support Analyst in Somerset employer: Tria Recruitment
Join a renowned global retail brand as a Senior IT Support Analyst and experience a vibrant work culture that prioritises employee well-being and community engagement. With competitive benefits including private healthcare, generous holiday allowance, and a £2k product allowance, this role offers not only professional growth opportunities but also the chance to work with cutting-edge technology in a supportive environment. Located in Somerset, you will be part of a team that values collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
