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For Companies At a Glance
- Tasks: Ensure high-quality IT service delivery and drive continual improvements.
- Company: Join a renowned company undergoing exciting transformation.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be part of a high-performing team making a real impact in IT services.
- Qualifications: Experience in IT service delivery and strong analytical skills.
- Other info: Opportunity to work with various central functions and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
We are representing a well-renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team. As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.
We are looking for:
- Proven experience in an IT service delivery position
- An understanding of change, incident & problem management
- Commercial awareness and ability to influence supplier contracts
- Strong analytical, negotiation, and communication skills
It would be a bonus if you had:
- ITIL Foundation certificate
- Exposure to Central Functions - HR, Payroll, Finance, etc
If this sounds of interest, please apply today!
Locations
Service Delivery Manager in North East, Sunderland employer: Tria Recruitment
Contact Detail:
Tria Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in North East, Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its current transformation. Show them you understand their challenges and how your experience in IT service delivery can help drive improvements. Tailor your answers to highlight your skills in managing SLAs and KPIs.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential roles, even if they’re not advertised yet. A little initiative can go a long way!
✨Tip Number 4
Finally, apply through our website! We make it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager in North East, Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed service performance and driven improvements in previous roles. We want to see your personality too!
Showcase Your Skills: Don’t forget to mention your analytical, negotiation, and communication skills. These are key for the Service Delivery Manager role, so give us some solid examples of how you've used them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tria Recruitment
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge. Understand the key concepts of change, incident, and problem management, as well as SLAs and KPIs. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service performance or negotiated supplier contracts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and ideas.
✨Research the Company
Take some time to learn about the company’s current transformation and any recent news. This will not only help you understand their needs better but also allow you to ask insightful questions during the interview, showing your genuine interest in the role.
