At a Glance
- Tasks: Provide 1st and 2nd line support for IT systems and technical infrastructure.
- Company: Join a prestigious luxury consumer goods brand with a collaborative culture.
- Benefits: Competitive salary up to £42k, career development support, and onsite work.
- Other info: Great progression opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by supporting colleagues and enhancing their tech experience.
- Qualifications: Experience in Service Desk roles and knowledge of Microsoft desktop support.
The predicted salary is between 31500 - 38500 £ per year.
We are representing a highly prestigious and industry-leading luxury consumer goods brand looking for a Support Analyst to join their collaborative team. This role has great progression opportunities, and the business is willing to support career development through service desk, infrastructure, security, or cloud.
As the Support Analyst, you will be working in the End User Support team and provide day-to-day 1st and 2nd line support to business employees for all office systems and technical infrastructure, serving Execs, colleagues and (indirectly) customers.
Key responsibilities:
- Provide efficient 1st & 2nd line support for all IT systems and technical infrastructure along with maintaining operations for all system processes.
- Act as a contact point between customer base and systems/technical specialists during times of business operation.
- Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers.
- Provide issue resolution within the assigned Service Level Agreements and proactively reduce the opportunity for calls.
We are looking for:
- Proven experience in a Service Desk position.
- Previous experience working with Microsoft desktop support/O365 applications.
- Exposure with LAN/WAN & WiFi technologies.
- A proactive and adaptable individual, with excellent communication and stakeholder skills.
Support Analyst in London employer: Tria Recruitment
Join a leading FTSE 100 technology organisation as a D365 Consultant, where you will be part of an innovative team driving digital transformation in Finance and Operations. With a strong commitment to employee development, a collaborative work culture, and competitive benefits, this role offers you the opportunity to grow your career while making a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tria Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tria Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tria Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tria Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tria Recruitment!
How to prepare for a job interview at Tria Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
