At a Glance
- Tasks: Ensure high-quality IT service delivery and drive continual improvements.
- Company: Join a renowned company undergoing exciting transformation.
- Benefits: Competitive salary, flexible work arrangements, and growth opportunities.
- Other info: Opportunity to influence supplier contracts and enhance your career.
- Why this job: Be part of a high-performing team making a real impact.
- Qualifications: Experience in IT service delivery and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Salary - can be shared on initial discussion
Sunderland - 3x per week onsite
We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high‑performing team.
As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.
We are looking for:
- Proven experience in an IT service delivery position
- An understanding of change, incident & problem management
- Commercial awareness and ability to influence supplier contracts
- Strong analytical, negotiation, and communication skills
It would be a bonus if you had:
- ITIL Foundation certificate
- Exposure to Central Functions - HR, Payroll, Finance, etc
If this sounds of interest, please apply today!
Service Delivery Manager in Houghton-Le-Spring employer: Tria Recruitment
Join a dynamic and transformative company in Sunderland as a Service Delivery Manager, where you will be part of a high-performing team dedicated to delivering exceptional IT services. Enjoy a supportive work culture that prioritises employee growth through continuous improvement initiatives and offers flexible working arrangements, including three days onsite. With competitive salary discussions and opportunities to influence key service performance metrics, this role provides a meaningful and rewarding career path for those looking to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Houghton-Le-Spring
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its transformation journey. Be ready to discuss how your experience aligns with their needs, especially around service performance and SLAs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up in the process. So, what are you waiting for? Get that application in!
We think you need these skills to ace Service Delivery Manager in Houghton-Le-Spring
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT service delivery. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've managed service performance and driven improvements in previous roles. We want to see your personality too!
Showcase Your Skills:Don’t forget to mention your analytical, negotiation, and communication skills. These are key for the Service Delivery Manager role, so let us know how you’ve used them effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tria Recruitment
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge. Understand the key concepts of change, incident, and problem management, as well as SLAs and KPIs. Being able to discuss these confidently will show that you're not just familiar with the terms but can apply them in real-world scenarios.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service performance or negotiated supplier contracts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing your experience and answering potential questions.
✨Research the Company
Take some time to learn about the company’s current transformation and any recent news. Understanding their goals and challenges will help you tailor your responses and demonstrate your genuine interest in the role and the organisation.
