At a Glance
- Tasks: Lead and enhance the member experience across multiple channels.
- Company: Purpose-driven logistics organisation focused on continuous improvement.
- Benefits: Competitive salary, discretionary bonus, flexible working environment.
- Other info: Opportunity for visible leadership and career growth.
- Why this job: Make a real impact on member satisfaction and engagement.
- Qualifications: Proven leadership skills and experience in member support functions.
The predicted salary is between 60000 - 75000 £ per year.
12-16 month FTC (maternity cover)
Up to £92,000 + 15% discretionary bonus
An established, purpose-driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development. This is a strategic role with broad scope, combining leadership of a multi-channel service function with responsibility for shaping how members engage with the organisation over time. The organisation offers a supportive and collaborative working environment, along with flexibility and a genuine commitment to continuous improvement.
This is an opportunity to take on a visible leadership role and have a clear, lasting impact on how members experience the organisation day to day. You will be accountable for the overall quality of the member journey, from initial onboarding through to ongoing support and retention. The focus is on creating a more responsive, insight-led approach that improves satisfaction, strengthens engagement and reduces attrition, while ensuring the operation remains efficient and scalable. Put simply, you will be responsible for making sure the experience lives up to the organisation's ambition.
Key aspects of the role include:
- Leading and developing a multi-channel member support function with responsibility for service quality and performance
- Shaping and evolving the end-to-end member journey to better meet challenges
Head of Member Experience employer: Tria Recruitment
As a purpose-driven logistics organisation, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee growth and development. Our commitment to flexibility and continuous improvement ensures that our team members can thrive while making a meaningful impact on the member experience. Join us in this strategic leadership role and be part of a dynamic environment where your contributions will shape the future of our organisation.
