At a Glance
- Tasks: Lead strategic IT service improvement initiatives and drive technology transformation.
- Company: Join a forward-thinking organisation in Greater London with a focus on innovation.
- Benefits: Up to £95,000 salary, generous pension, excellent holiday, and hybrid working options.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact on IT service delivery and operational resilience.
- Qualifications: Experience in IT service management, cyber security, and stakeholder management required.
The predicted salary is between 63000 - 77000 £ per year.
We’re supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.
Reporting to the Director of Information Services, you’ll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.
You’ll lead initiatives including:
- ITIL 4 and IT Service Management improvement
- Cyber Security enhancement
- IT Disaster Recovery and Operational Resilience
- Supplier rationalisation and MSP transition
- Service governance and continual improvement
- Target Operating Model development
- Infrastructure and technology modernisation
Working closely with senior stakeholders, you’ll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.
About You
We’re looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:
- IT Service Management (ITIL)
- Infrastructure transformation
- Cyber Security
- Disaster Recovery
- Supplier and vendor management
- IT operating model or service improvement initiatives
- Executive stakeholder management
- Delivery within complex or regulated environments
You’ll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.
What’s on Offer?
Up to 95,000 base
Generous non-contributory pension
Excellent annual leave
Hybrid working
Head of IT Service Improvement employer: Tria Recruitment
Join a leading FTSE 100 technology organisation as a D365 Consultant, where you will be part of an innovative team driving digital transformation in Finance and Operations. With a strong commitment to employee development, a collaborative work culture, and competitive benefits, this role offers you the opportunity to grow your career while making a meaningful impact in a dynamic environment.
