Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead eCommerce operations, ensuring smooth transactions and a top-notch customer experience.
- Company: Join a global eCommerce brand making waves across EMEA markets.
- Benefits: Enjoy a hybrid work model and competitive salary of GBP85,000.
- Why this job: Be part of a dynamic team driving innovation in eCommerce with real impact.
- Qualifications: Proven experience in eCommerce operations, logistics, and fraud analysis required.
- Other info: Ideal for analytical problem-solvers who thrive under pressure.
The predicted salary is between 68000 - 102000 £ per year.
A global eCommerce brand is looking for a Head of E-commerce Operations to oversee multi-market operations across EMEA. This role is responsible for managing all eCommerce processes, ensuring seamless transactions, and delivering a world-class customer experience.
Key Responsibilities:
- Oversee order management, payments, fraud prevention, and chargebacks to maintain smooth operations.
- Lead and mentor a high-performing team, ensuring operational efficiency and KPI success.
- Collaborate with logistics, warehouses, and third-party vendors to drive performance.
- Monitor and improve processes using BI & Tableau reporting.
- Ensure all eCommerce SLAs are met, identifying and resolving any order issues.
Experience Required:
- Experienced in eCommerce operations, with a strong background in order management, logistics, and fulfilment.
- Experienced in fraud analysis, basket analysis, and payments within an eCommerce system.
- A calm, analytical problem-solver who thrives in high-pressure situations.
- KPI-driven and detail-oriented, ensuring every order moves seamlessly from checkout to delivery.
Head of E-Commerce Operations employer: Tria Recruitment
Contact Detail:
Tria Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce Operations
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce operations, especially in order management and logistics. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the eCommerce field, particularly those who have experience in multi-market operations. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Use metrics and KPIs to showcase your achievements, as this aligns perfectly with the expectations for the Head of E-Commerce Operations role.
✨Tip Number 4
Research StudySmarter's approach to eCommerce and its values. Tailoring your conversation to reflect our mission and how you can contribute will make a strong impression during the interview process.
We think you need these skills to ace Head of E-Commerce Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eCommerce operations, particularly in order management and logistics. Use specific examples that demonstrate your ability to lead teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical problem-solving skills and your experience with fraud analysis and payments. Show how your background aligns with the responsibilities of the Head of E-commerce Operations role.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as improvements in operational efficiency or successful KPI outcomes. This will help illustrate your capability to drive performance in a high-pressure environment.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Tria Recruitment
✨Showcase Your E-Commerce Expertise
Make sure to highlight your experience in eCommerce operations, particularly in order management and logistics. Be prepared to discuss specific examples of how you've improved processes or resolved issues in previous roles.
✨Demonstrate Leadership Skills
As a Head of E-Commerce Operations, you'll need to lead a team effectively. Share your experiences in mentoring and managing teams, focusing on how you foster operational efficiency and achieve KPIs.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about high-pressure situations you've faced. Prepare examples that showcase your calm, analytical approach to problem-solving, especially in areas like fraud prevention and chargebacks.
✨Familiarise Yourself with BI & Tableau
Since the role involves monitoring and improving processes using BI and Tableau reporting, brush up on these tools. Be ready to discuss how you've used data analytics to drive performance improvements in past positions.
