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- Tasks: Lead a tech support team and solve complex server issues.
- Company: Join a growing server manufacturing company in Bristol.
- Benefits: Competitive salary of £40,000 and opportunities for career growth.
- Why this job: Combine your tech skills with leadership to enhance customer experience.
- Qualifications: Experience in technical support and team leadership required.
- Other info: Dynamic work environment with a focus on innovation and improvement.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment. This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.
What you'll be doing:
- Leading and developing a team of technical support engineers
- Acting as the escalation point for complex server-related issues
- Ensuring support tickets are resolved within SLAs
- Improving support processes, documentation, and KPIs
- Working closely with engineering and production teams to resolve root causes
- Supporting key customers and handling high-priority incidents
What we're looking for:
- Experience in technical support (servers/datacentre hardware preferred)
- Previous team leadership or supervisory experience
- Strong knowledge of server hardware, RAID, and system troubleshooting
- Familiarity with Linux/Windows Server and networking basics
- Excellent communication and problem-solving skills
Nice to have:
- Experience in an SME or manufacturing environment
- Knowledge of tools like IPMI, iDRAC
- IT certifications (e.g., CompTIA, Linux, Microsoft)
Click apply if you are interested in starting something new.
Support Team Lead (Tech) in Bristol employer: Tria Recruitment
Contact Detail:
Tria Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead (Tech) in Bristol
✨Tip Number 1
Get your networking game on! Reach out to folks in the tech support and server manufacturing scene. LinkedIn is a goldmine for connecting with industry professionals who might just know about openings before they hit the job boards.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've led teams or solved complex technical issues. We want to see that hands-on experience shine through!
✨Tip Number 3
Don’t forget to research the company! Knowing their products, culture, and recent news can give you an edge in interviews. It shows you’re genuinely interested and helps you tailor your answers to what they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Support Team Lead (Tech) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your server knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Team Lead position. Share specific examples of how you've improved support processes or led a team to success.
Show Off Your Technical Skills: Don’t forget to mention your familiarity with server hardware, Linux/Windows Server, and networking basics. We love seeing candidates who can demonstrate their technical prowess, so include any relevant certifications or tools you’ve worked with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Tria Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server hardware, RAID configurations, and system troubleshooting. Be ready to discuss specific technical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or improved processes in previous roles. Highlight any experience you have in mentoring or developing team members, as this is crucial for the Support Team Lead position.
✨Understand the Company Culture
Research the company’s values and work environment. Be prepared to explain how your personal values align with theirs, and how you can contribute to a high-performance culture within the technical support team.
✨Practice Problem-Solving Scenarios
Anticipate potential technical scenarios or customer issues that may come up during the interview. Practising how you would handle these situations can demonstrate your critical thinking and ability to stay calm under pressure.