At a Glance
- Tasks: Welcome patients, assist clinical staff, and manage administrative tasks in a dynamic healthcare environment.
- Company: Join Tri Locality Care Ltd, a community-focused GP service dedicated to quality care.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a difference in local healthcare.
- Other info: Opportunity for training and growth in a supportive, collaborative setting.
- Why this job: Be part of a team that supports your community's health while developing essential skills.
- Qualifications: GCSEs in English and good organisational skills; previous reception/admin experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
To work in the extended and urgent primary care service on behalf of TLC Ltd. This is a GP led primary care service operating from 5pm to 10.30pm, Monday to Friday, 8.30am to 5pm Saturdays, Sundays and Bank Holidays. This is a hub-based model operating from Romsey (Sat- Sun), Chandlers Ford (Mon- Fri) and Eastleigh (Saturdays only).
Main duties of the job include:
- Welcoming and assisting patients
- Providing advice and direction
- Supporting clinical staff
- Preparing clinic rooms and handling prescriptions
- Completing administrative tasks such as preparing and submitting referral letters
- Recording messages and data entry
- Coordinating with various healthcare professionals and service providers
- Conducting audits and surveys
- Performing additional duties as required whilst undertaking necessary training for future needs
About us: Tri Locality Care Ltd is a local Federation of Doctors surgeries, formed in 2013 to enable us to continue to provide services locally, ensuring that quality NHS medical services are still provided by your local GPs. The Company allows us to compete in the NHS tendering market with larger private companies bidding for services whilst retaining the traditional values of General Practice. Our aim is to support our member practices and Primary Care Networks to preserve medical services within our communities, being delivered by local clinicians. Tri Locality Care Ltd provides quality medical services to the patient population registered at GP practices within Eastleigh North, Romsey, North Baddesley and Chandlers Ford. We are committed to ensuring that services remain local and endeavour to work with our Partners to provide medical services at a high standard and excellent value for money to the NHS.
Job responsibilities include:
- Providing an efficient and confidential reception service to patients who present for an appointment
- Assisting the team in the efficient delivery of the service
- Meeting and greeting patients
- Dealing with general enquiries in person
- Advising and signposting patients
- Ensuring the smooth running of surgery sessions
- Preparing clinic rooms, installing couch rolls, and recording prescriptions on security logs in conjunction with the GP and NP
- Preparing referral letters from an electronic dictation system and ensuring registered general practice is aware
- Entering information onto computer data reporting
- Liaising with OOH Provider to book appointments for patients
- Liaising with Doctors/Service/Operations Manager/Team colleagues on a regular basis
- Liaising with external health care professionals
- Undertaking audits and surveys
- Performing any other duties as required
- Undertaking appropriate training to satisfy the future needs of TLC Ltd
Person Specification:
- Qualifications: GCSE/O Levels 3 at Grade C or above including English (or equivalent)
- Conscientious with attention to detail
- Good organisation skills
- Highly motivated
- Knowledge of reception duties/office procedures
- Knowledge of a GP clinical system
- Knowledge of Microsoft Word/Excel
Knowledge and skills:
- Ability to work independently as well as part of a team
- IT literate
- Ability to work flexibly to meet the needs of the role
- Good interpersonal and communication skills
- Experience working in the NHS preferably in a general practice setting
- Previous experience of Reception/Admin work
- Trustworthy/honest/understand importance of confidentiality
Receptionist/Administrator in Romsey employer: Tri Locality Care (TLC) Limited
Tri Locality Care Ltd is an exceptional employer, offering a supportive work environment that prioritises the well-being of both staff and patients. With a commitment to local healthcare, employees benefit from flexible working hours, opportunities for professional development, and the chance to make a meaningful impact in their community. The collaborative culture fosters teamwork and ensures that every team member plays a vital role in delivering high-quality medical services.
Contact Details:
Tri Locality Care (TLC) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Romsey
✨Tip Number 1
Get to know the company! Research TLC Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist/administrator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and may even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining TLC Ltd. Don’t miss out!
We think you need these skills to ace Receptionist/Administrator in Romsey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience in reception duties and any previous work in a healthcare setting. We want to see how you fit into our team!
Show Off Your Skills:Don’t forget to mention your organisational skills and attention to detail. These are key for this role! If you've got experience with Microsoft Word/Excel or a GP clinical system, make it known – we love that!
Be Personable:Since you'll be welcoming patients, it's important to convey your interpersonal skills. Use a friendly tone in your application to show us you can connect with people and provide excellent service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tri Locality Care (TLC) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a primary care setting. Familiarise yourself with the specific duties mentioned in the job description, like handling prescriptions and preparing clinic rooms. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Receptionist, you'll be the first point of contact for patients, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully dealt with patients or clients in the past. Think about times when you had to handle difficult situations or provide excellent customer service, as these experiences will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you'd handle a busy reception area or a patient with a complaint. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you would ensure a smooth operation in a fast-paced environment.
✨Demonstrate Your Flexibility
This role requires working across different sites and varying hours, so be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to be flexible in your work schedule or duties. This will show that you're ready to meet the needs of the role and contribute positively to the team.
