At a Glance
- Tasks: Welcome patients, assist clinical staff, and manage administrative tasks in a dynamic healthcare environment.
- Company: Join Tri Locality Care Ltd, a community-focused GP service dedicated to quality care.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a difference in local healthcare.
- Other info: Opportunity for training and growth in a supportive, collaborative setting.
- Why this job: Be part of a team that supports your community's health while developing essential skills.
- Qualifications: GCSEs in English and good organisational skills; previous reception/admin experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
To work in the extended and urgent primary care service on behalf of TLC Ltd. This is a GP led primary care service operating from 5pm to 10.30pm, Monday to Friday, 8.30am to 5pm Saturdays, Sundays and Bank Holidays. This is a hub-based model operating from Romsey (Sat- Sun), Chandlers Ford (Mon- Fri) and Eastleigh (Saturdays only).
Main duties of the job:
- Welcoming and assisting patients
- Providing advice and direction
- Supporting clinical staff
- Preparing clinic rooms and handling prescriptions
- Completing administrative tasks such as preparing and submitting referral letters
- Recording messages and data entry
- Coordinating with various healthcare professionals and service providers
- Conducting audits and surveys
- Performing additional duties as required whilst undertaking necessary training for future needs
About us:
Tri Locality Care Ltd is a local Federation of Doctors surgeries, formed in 2013 to enable us to continue to provide services locally, ensuring that quality NHS medical services are still provided by your local GPs. The Company allows us to compete in the NHS tendering market with larger private companies bidding for services whilst retaining the traditional values of General Practice. Our aim is to support our member practices and Primary Care Networks to preserve medical services within our communities, being delivered by local clinicians. Tri Locality Care Ltd provides quality medical services to the patient population registered at GP practices within Eastleigh North, Romsey, North Baddesley and Chandlers Ford. We are committed to ensuring that services remain local and endeavour to work with our Partners to provide medical services at a high standard and excellent value for money to the NHS.
Job responsibilities:
- To provide an efficient and confidential reception service to patients who present for an appointment
- To assist the team in the efficient delivery of the service
- Meet and greet patients
- Deal with general enquiries in person
- Advise and signpost patients
- Assist Doctors/Clinical Staff to ensure the smooth running of surgery sessions
- Prepare clinic rooms, install couch rolls, prescriptions (computerised and paper) and record prescriptions on security logs in conjunction with the GP and NP
- Prepare referral letters from an electronic dictation system, submit referral letters and ensure registered general practice is aware
- Record messages and enter information onto computer data
- Liaise with OOH Provider to book appointments for patients
- Liaise with Doctors/Service/Operations Manager/Team colleagues on a regular basis
- Liaise with external health care professionals
- Undertake audits and surveys
- Perform any other duties as required
- Undertake appropriate training to satisfy the future needs of TLC Ltd
Person Specification:
- Qualifications: GCSE/O Levels 3 at Grade C or above including English (or equivalent)
- Conscientious with attention to detail
- Good organisation skills
- Highly motivated
- Knowledge of reception duties/office procedures
- Knowledge of a GP clinical system
- Knowledge of Microsoft Word/Excel
- Ability to work independently as well as part of a team
- IT literate
- Ability to work flexibly to meet the needs of the role
- Good interpersonal and communication skills
- Experience working in the NHS preferably in a general practice setting
- Previous experience of Reception/Admin work
- Trustworthy/honest/understand importance of confidentiality
Receptionist/Administrator in Eastleigh employer: Tri Locality Care (TLC) Limited
Tri Locality Care Ltd is an exceptional employer, offering a supportive work environment that prioritises the well-being of both staff and patients. With a commitment to local healthcare, employees benefit from flexible working hours, opportunities for professional development, and a collaborative culture that values each team member's contributions. Working in Romsey, Chandlers Ford, and Eastleigh, you will be part of a dedicated team ensuring high-quality medical services are delivered to the community.
Contact Details:
Tri Locality Care (TLC) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that receptionist/admin role.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for receptionists and administrators, and don’t forget to highlight your organisational skills and attention to detail.
✨Tip Number 3
Show your enthusiasm! When you get an interview, make sure to express your passion for providing excellent patient care and supporting clinical staff. It’s all about showing that you’re the right fit for TLC Ltd.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest in being part of our team at Tri Locality Care Ltd. Don’t miss out!
We think you need these skills to ace Receptionist/Administrator in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your reception and admin skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at TLC Ltd. Share any personal experiences that relate to the role and show us your personality.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tri Locality Care (TLC) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a primary care setting. Familiarise yourself with the specific duties mentioned in the job description, like handling prescriptions and preparing referral letters. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Receptionist, you'll be the first point of contact for patients, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully dealt with patients or clients in the past, especially in stressful situations. This will illustrate your ability to remain calm and professional while providing excellent service.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview, such as how you'd handle a difficult patient or manage multiple tasks at once. Think about real-life examples from your previous experience that showcase your problem-solving abilities and organisational skills. Practising these scenarios can help you respond confidently.
✨Demonstrate Your Flexibility
The role requires working across different sites and varying hours, so be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you've had to adjust your schedule or work environment, as this will show that you're ready to meet the demands of the job.
