Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?
In which case - you are ticking the boxes for us!
We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.
This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities
- Prepare quotations for clients, issue and track
- Manage any inbound enquiries and responses - seek technical support where required
- Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
- Ensure compliance is maintained with regular WIP reporting
- Raise and issue purchase orders
- Liaise with supply chain - this will involve international import and export documentation processing
- Coordinate national and international shipping
- Liaise with couriers and prepare import/export documentation as required
- Key point of contact via email, telephone and Chatbot
Skills/Experience
- Previous experience within a B2B customer service environment
- CRM knowledge - ideally Navision or similar
- Knowledge of import/export and HMRC processes
- Fluent French - none negotiable
- Flexibility for occasional UK and European travel
On offer
- Excellent salary
- Career progression
- National and European travel
- Agile working pattern
- Excellent opportunity!
