At a Glance
- Tasks: Support tenants with excellent service and manage tenancy renewals effectively.
- Company: Reputable Housing Association committed to high standards.
- Benefits: Competitive pay, hybrid work model, and valuable experience in tenancy management.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in customer service and sales within the private rented sector required.
The predicted salary is between 42000 - 55000 € per year.
A Housing Association is currently looking for a Tenancy Management Adviser on a temporary basis for about 3 months.
Key responsibilities:
- Implement strategies to retain tenants through excellent service and effective rent setting, contributing to London's growth and customer satisfaction.
- Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards.
- Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies.
- Manage change of sharer requests and ensure customers receive a first class service at all times.
- Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation.
- Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved.
- Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes.
- Attend Rent Tribunal Hearings.
Essential requirements:
- Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service.
- Must have experience of attending rent tribunals.
- Must be immediately available or on short notice.
- Able to attend an interview on the 6th of May.
Tenancy Management Adviser employer: TRI Consulting
As a leading Housing Association in London, we pride ourselves on fostering a supportive and dynamic work environment where our Tenancy Management Advisers can thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while ensuring a healthy work-life balance through our hybrid working model. Join us to make a meaningful impact in the community, providing exceptional service and contributing to tenant satisfaction in one of the most vibrant cities in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Adviser
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Management Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and best practices. We recommend doing some mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for tenants in the past. This will demonstrate your commitment to providing first-class service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Tenancy Management Adviser
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to thoroughly read the job description. We want to see that you understand the role of a Tenancy Management Adviser and how your skills align with what we're looking for.
Show Off Your Experience:When detailing your experience, focus on your customer service and sales roles within the private rented sector. We love seeing how you've handled tenancy management and regulatory compliance in your previous jobs!
Be Specific About Your Skills:Highlight specific skills that relate to the key responsibilities mentioned in the job description. Whether it's your expertise in rent setting or managing tenancy renewals, we want to know how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on tenancy management and the latest regulations. Familiarise yourself with the key responsibilities mentioned in the job description, especially around rent setting and compliance. This will show that you're not just interested but also knowledgeable about the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or improved satisfaction, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various tenancy scenarios, such as negotiating renewals or managing change of sharer requests. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to maintain a high standard of service.
✨Be Ready for Legal Discussions
Since the role involves compliance with legal requirements, brush up on relevant laws like right to rent legislation. Be prepared to discuss how you would ensure compliance in your work, as this will demonstrate your understanding of the legal landscape surrounding tenancy management.
