At a Glance
- Tasks: Provide expert advice on property transactions and manage a diverse caseload.
- Company: Dynamic Housing Association focused on home ownership support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team and contribute to meaningful projects in the community.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in affordable housing and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
A Housing Association is currently looking for a Right to buy Adviser on a temporary basis for about 3 months.
Key responsibilities are as follows:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
PAYE £26.81 Umbrella £35.46 Hybrid role
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Must be immediately available or on short notice.
Right to buy Adviser employer: TRI Consulting
As a Right to Buy Adviser with our Housing Association, you will join a supportive and dynamic team dedicated to making a positive impact in the community. We offer a collaborative work culture that values continuous improvement and professional development, ensuring you have the resources and training needed to excel in your role. Located in a vibrant area, we provide flexible working arrangements and a commitment to high levels of customer satisfaction, making this an excellent opportunity for those seeking meaningful employment in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Right to buy Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Right to Buy Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership and lease extensions. We recommend practising common interview questions related to customer service and property transactions, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to find roles that match your skills and experience, so don’t miss out on the opportunity to join our team.
We think you need these skills to ace Right to buy Adviser
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read through the job description carefully. It’s packed with info about what we’re looking for in a Right to Buy Adviser, so take notes on key responsibilities and required skills to tailor your application.
Show Off Your Relevant Experience:When writing your application, highlight any previous experience you have in similar roles. We want to see how your background in shared ownership or affordable housing can help us achieve our goals, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff. Remember, we’re looking for someone who can manage a complex caseload efficiently!
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to the right people quickly, and we can’t wait to hear from you!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and the right to buy. Familiarise yourself with the key responsibilities listed in the job description so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to deliver excellent customer service, especially in a fast-paced environment. Think about specific situations where you’ve successfully managed complex cases or resolved customer complaints, as this will demonstrate your capability to handle the demands of the role.
✨Be Ready to Discuss Compliance
Since compliance is crucial in this role, be prepared to talk about your experience with regulatory requirements and how you ensure data accuracy. Bring up any relevant experiences where you’ve had to follow policies and procedures to achieve successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their approach to continuous improvement or how they manage stakeholder relationships, which will demonstrate your enthusiasm and proactive mindset.
