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For Companies At a Glance
- Tasks: Support tenants with excellent service and manage tenancy renewals effectively.
- Company: Reputable Housing Association committed to high standards.
- Benefits: Competitive pay, hybrid work model, and valuable experience in tenancy management.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference in people's lives while enhancing your skills in a dynamic environment.
- Qualifications: Experience in customer service and sales, with knowledge of tenancy management.
The predicted salary is between 42000 - 55000 £ per year.
A Housing Association is currently looking for a Tenancy Management Adviser on a temporary basis for about 3 months.
Key responsibilities
- Implement strategies to retain tenants through excellent service and effective rent setting, contributing to London's growth and customer satisfaction.
- Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards.
- Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies.
- Manage change of sharer requests and ensure customers receive a first class service at all times.
- Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation.
- Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved.
- Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes.
- Attend Rent Tribunal Hearings.
Essential requirements
- Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service.
- Must have experience of attending rent tribunals.
- Must be immediately available or on short notice.
- Able to attend an interview on the 6th of May.
Tenancy Management Adviser in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Adviser in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Management Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and best practices. We want you to be the go-to expert in the room, so practice answering questions about rent setting and tenant retention strategies.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for tenants in the past. This will demonstrate your commitment to providing first-class service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to let us know you're interested in the Tenancy Management Adviser position.
We think you need these skills to ace Tenancy Management Adviser in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Management Adviser role. Highlight your experience in customer service and tenancy management, and don’t forget to mention any relevant achievements that show off your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of regulatory compliance and your experience with rent tribunals to really grab our attention.
Showcase Your Customer Service Skills: Since this role is all about providing excellent service, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond to help customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on tenancy management and the latest regulations. Familiarise yourself with the key responsibilities listed in the job description, especially around rent setting and compliance. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer satisfaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or improved tenant relationships, as these will resonate well with the interviewers.
✨Prepare for Tribunal Questions
Given the requirement to attend Rent Tribunal Hearings, be ready to discuss your experience in this area. Brush up on common tribunal scenarios and think about how you would handle them. This will demonstrate your readiness for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the organisation's approach to tenant retention, or how they measure success in tenancy management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.