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- Tasks: Provide expert advice on property transactions and manage a diverse caseload.
- Company: Dynamic Housing Association focused on home ownership support.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team and contribute to meaningful projects in the community.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in affordable housing and excellent customer service skills required.
The predicted salary is between 50000 - 60000 £ per year.
A Housing Association is currently looking for a Right to buy Adviser on a temporary basis for about 3 months.
Key responsibilities are as follows:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Must be immediately available or on short notice.
PAYE £26.81 Umbrella £35.46 Hybrid role
Right to buy Adviser in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Right to buy Adviser in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Right to Buy Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership and lease extensions. Be ready to discuss how you've handled complex caseloads in the past, as this will show you're the right fit for the fast-paced environment.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, highlighting your experience with customer service and property transactions.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the Right to Buy Adviser position.
We think you need these skills to ace Right to buy Adviser in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Right to Buy Adviser role. Highlight your experience with shared ownership and affordable housing, as well as any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, don’t forget to include examples of how you've successfully handled customer enquiries in the past. We love seeing candidates who can juggle a demanding caseload while keeping customers happy!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate applications that are easy to read and get straight to the good stuff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and the right to buy. Familiarise yourself with the key responsibilities listed in the job description so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share specific examples of how you've delivered excellent customer service in the past. Think about times when you’ve managed complex cases or resolved complaints effectively.
✨Demonstrate Your Initiative
This position requires someone who can work independently and manage a demanding caseload. Prepare to discuss situations where you took the initiative to solve problems or improve processes, showcasing your proactive approach.
✨Build Relationships
Highlight your ability to build collaborative working relationships with stakeholders. Be prepared to talk about how you’ve successfully worked with others in previous roles to achieve common goals, as this will be crucial in fostering better outcomes for residents.