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- Tasks: Provide expert advice on home ownership and manage complex property transactions.
- Company: Dynamic Housing Association focused on community support and improvement.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in affordable housing and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.
Key responsibilities are as follows:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Must be immediately available or on short notice.
PAYE £26.81 Umbrella £35.46 Hybrid role
Medical Advisor (Contract) in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Advisor (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to home ownership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, highlight your knowledge of shared ownership and lease extensions. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Medical Advisor role!
We think you need these skills to ace Medical Advisor (Contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Home Ownership Support Adviser role. Highlight your experience with shared ownership and conveyancing, as well as any relevant customer service skills. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your previous roles; explain how your skills align with the key responsibilities mentioned in the job description. If you've managed a complex caseload or improved processes before, let us know! We love seeing real examples.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for clarity in communication, so show us you can deliver that right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and affordable housing. The interviewer will likely ask you specific questions about these topics, so being well-versed will show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially in a fast-paced environment. Highlight how you managed competing priorities and resolved issues effectively to keep customers satisfied.
✨Demonstrate Initiative
Be ready to discuss how you've taken the initiative in previous roles. This could be about managing complex caseloads or suggesting improvements in processes. Employers love candidates who can work independently and drive positive change.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Ask insightful questions about the team and the organisation's goals. This shows that you're not just interested in the job, but also in contributing to the team's success.