At a Glance
- Tasks: Provide empathetic housing management and support to residents in their communities.
- Company: A dedicated Housing Association focused on resident satisfaction.
- Benefits: Gain valuable experience, develop communication skills, and make a difference in people's lives.
- Other info: Temporary role with potential for future opportunities in a supportive environment.
- Why this job: Connect with residents and help them thrive in their homes while building your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29000 - 30000 £ per year.
A Housing Association is currently looking for an office-based Housing Officer on a temporary basis for about three months.
Key Responsibilities:
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
- This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team.
- You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Always keep your promise to tenants by getting back to them within agreed timescales and tasks.
- Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Work alongside residents to ensure we offer the right support to sustain tenancies.
- Manage void properties to be ready to let to our 'void standard' as quickly as possible including specifying work orders on standard voids.
- Always follow the lettings procedure ensuring an effective audit trail.
- Identify support needs and effective partners to support tenants as the start of their tenancy.
- Manage landlord repair requests through Workwise ensuring work is completed to the residents' satisfaction.
- Responsible for authorising work orders to budget.
- Work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.
Housing Officer x2 in London employer: TRI Consulting
As a Housing Officer with our esteemed Housing Association, you will be part of a compassionate and dedicated team that prioritises the well-being of residents. We offer a supportive work culture that encourages personal growth and professional development, ensuring you have the tools and resources to excel in your role. Located in a vibrant community, we provide unique opportunities to make a meaningful impact on tenants' lives while enjoying a collaborative environment that values empathy and innovation.
We think you need these skills to ace Housing Officer x2 in London
Empathy
Communication Skills
Problem-Solving Skills
Teamwork
Time Management
Customer Service
Safeguarding Procedures
