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- Tasks: Support residents with housing needs and ensure their tenancies are happy and secure.
- Company: A large Housing Association dedicated to community well-being.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Opportunity to connect with diverse communities and grow your career.
- Why this job: Join a team that values empathy and creativity in housing management.
- Qualifications: Experience as a Housing Officer and strong customer service skills.
The predicted salary is between 44800 - 59300 £ per year.
A large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a scheme in South West London.
Key responsibilities:
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
- This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team.
- You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Always keep your promise to tenants by getting back to them within agreed timescales and tasks.
- Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Work alongside residents to ensure we offer the right support to sustain tenancies.
- Manage void properties to be ready to let to 'void standard' as quickly as possible including specifying work orders on standard voids.
- Always follow the lettings procedure ensuring an effective audit trail.
- Identify support needs and effective partners to support tenants as the start of their tenancy.
- Responsible for authorising work orders to budget.
- Work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Account for services accurately to ensure service charges are transparent and fair to residents.
- Set service charges with support from the central service team.
- Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record.
Essential:
- Previous experience as a Housing Officer is preferred.
- Exceptional customer service skills.
- Excellent communicator.
£21.59 PAYE or £28.56 ph Umbrella.
Housing Officer /Lettings Officer in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer /Lettings Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Housing Association. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to be an exceptional communicator. Try role-playing common scenarios with a friend or family member, focusing on empathy and clarity. This will help you feel more confident when discussing how you can support residents during the interview.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experience where you've tackled issues creatively. Be ready to share these stories during your interview to demonstrate how you can effectively manage tenant concerns and ensure their happiness in their homes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Housing Officer /Lettings Officer in London
Some tips for your application 🫡
Show Your Empathy: As a Housing Officer, you'll be all about connecting with residents. Make sure your application reflects your ability to empathise and communicate effectively. Share examples of how you've supported others in the past!
Highlight Your Team Spirit: We love a team player! In your application, mention any experiences where you’ve worked collaboratively with others. This could be in previous jobs or even volunteer work. It shows you can work well with our customer service centre and Asset’s team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with housing management services, tenant support, and safeguarding procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy
Since the job involves working closely with residents, be prepared to demonstrate your empathy and customer service skills. Think of examples from your past experiences where you've successfully resolved issues or supported someone in need. This will highlight your ability to connect with tenants on a personal level.
✨Team Player Vibes
The role requires collaboration with various teams, so be ready to discuss how you work well in a team setting. Share specific instances where you've contributed to a team project or worked alongside colleagues to achieve a common goal. This will show that you can thrive in a collaborative environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and its approach to tenant support. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and work style.