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- Tasks: Lead the resolution of complaints and ensure compliance with the Ombudsman code.
- Company: A leading Housing Association committed to excellent resident service.
- Benefits: Competitive pay, hybrid working model, and valuable experience in dispute resolution.
- Why this job: Make a real difference in residents' lives while developing your problem-solving skills.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Join a supportive team and grow your career in a dynamic environment.
The predicted salary is between 22 - 30 £ per hour.
A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months.
Key responsibilities:
- Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord.
- Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work.
- Ability to demonstrate knowledge and understanding of the Ombudsman complaint handling code without being prompted.
- Understanding of the landlord/resident obligations within tenancy/leasehold agreements and how it relates to the policies and procedures of a G15 landlord.
- Ability to complete stage 2 reviews under pressure, to tight deadlines and to an Ombudsman code compliant standard.
- Ability to respond to a variety of types of complaints which a G15 HA would receive.
- Demonstrate the ability to proactively investigate cases, take the initiative in problem solving rather than waiting for delegation, and be assertive yet diplomatic when reaching out to colleagues internally while advocating for the resident throughout.
- Demonstrate the ability to represent the organisation to residents, showing empathy while managing their expectations.
- Possess the ability to communicate the terms of the tenancy agreement/leasehold, our policies & procedures and the Ombudsman complaint handling code if necessary.
- Ability to learn quickly and appreciate that this knowledge is key to their role, taking responsibility for understanding it independently.
This is a hybrid role, 2 days in the office, Wednesday and Thursday is mandatory and three days at home.
PAYE £27.48 & Umbrella £36.34
Complaints Dispute Resolution Lead in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Dispute Resolution Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with complaints and dispute resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on the Housing Ombudsman complaint handling code. We want you to be able to discuss it confidently and show how your experience aligns with the role. Practice common interview questions related to complaints management.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've proactively resolved disputes in the past. This will demonstrate your ability to handle complaints effectively and assertively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Complaints Dispute Resolution Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with the Housing Ombudsman complaint handling code. We want to see how your skills match the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively investigated complaints and resolved issues in the past. We love seeing candidates who can take the initiative and think on their feet, especially under pressure!
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your understanding of tenancy agreements and the Ombudsman code. We appreciate candidates who can communicate effectively, both in writing and verbally.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at TRI Consulting
✨Know Your Ombudsman Code
Make sure you have a solid grasp of the Housing Ombudsman complaint handling code. Familiarise yourself with its key points and how they apply to your potential day-to-day tasks. This will show that you're not just knowledgeable but also proactive in understanding the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complaints or disputes. Highlight your ability to investigate cases independently and take initiative. This will help illustrate your capability to handle the pressures of the role effectively.
✨Show Empathy and Communication Skills
Practice how you would communicate complex information, like tenancy agreements and policies, in a clear and empathetic manner. Role-play scenarios where you need to manage resident expectations while advocating for them, as this is crucial for the position.
✨Be Ready for Pressure
Since the role involves completing stage 2 reviews under tight deadlines, think of ways to demonstrate your time management skills. Share strategies you’ve used in the past to stay organised and focused, especially when working under pressure.
