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- Tasks: Be the go-to expert for home ownership support, guiding customers through property transactions.
- Company: Join a leading Housing Association dedicated to improving lives through affordable housing.
- Benefits: Competitive pay, hybrid work options, and a chance to make a real difference.
- Other info: Opportunity for personal growth and to contribute to meaningful community projects.
- Why this job: Help people achieve their home ownership dreams while developing your skills in a dynamic environment.
- Qualifications: Experience in housing roles and a passion for excellent customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.
Key responsibilities are as follows:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Must be immediately available or on short notice.
PAYE £26.81 Umbrella £35.46 Hybrid role
Complaints Advisor (Contract) in London employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and housing policies. We want you to shine when discussing how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions for complaints advisors. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Complaints Advisor (Contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Advisor role. Highlight your experience with shared ownership and customer service, as these are key to what we’re looking for!
Showcase Your Skills: Don’t just list your previous jobs; show us how your skills match the responsibilities in the job description. If you've managed a complex caseload or handled customer enquiries, let us know!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and affordable housing. The more you know about the specifics of the role, the better equipped you'll be to answer questions and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved complaints. Highlight how you managed competing priorities while maintaining high levels of customer satisfaction.
✨Be Ready to Discuss Your Initiative
Think of instances where you've taken the initiative to solve problems or improve processes. This role requires someone who can work independently, so showcasing your proactive approach will impress the interviewers.
✨Build Rapport with Interviewers
Remember, this is a people-focused role. Practice building rapport during the interview by being friendly and engaging. Show that you can foster collaborative relationships, which is key for success in this position.