At a Glance
- Tasks: Support residents with housing needs and ensure their tenancies are managed effectively.
- Company: A large Housing Association dedicated to community welfare.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Opportunity to grow in a supportive environment while making an impact.
- Why this job: Join a team that values empathy and creativity in helping residents thrive.
- Qualifications: Experience as a Housing Officer and strong customer service skills.
The predicted salary is between 40000 - 60000 £ per year.
A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London.
Key responsibilities:
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
- This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team.
- You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Always keep your promise to tenants by getting back to them within agreed timescales and tasks.
- Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Work alongside residents to ensure we offer the right support to sustain tenancies.
- Manage void properties to be ready to let to 'void standard' as quickly as possible including specifying work orders on standard voids.
- Always follow the lettings procedure ensuring an effective audit trail.
- Identify support needs and effective partners to support tenants as the start of their tenancy.
- Responsible for authorising work orders to budget.
- Work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Account for services accurately to ensure service charges are transparent and fair to residents.
- Set service charges with support from the central service team.
- Arrange to meet residents in their home to understand their needs and desires for the future.
- Identify any repairs needed in the property and order these as well as record.
Essential:
- Previous experience as a Housing Officer is preferred.
- Exceptional customer service skills.
- Excellent communicator.
£19.50 - £20.84 PAYE or £25.78 - £27.56 ph Umbrella.
Housing Officer employer: TRI Consulting
As a large Housing Association, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Customer Service Executives to make a real difference in the lives of residents. With a focus on professional growth, we offer training and development opportunities, ensuring that our employees can advance their careers while contributing to the community. Located in a vibrant area, our team enjoys a collaborative environment where creativity and accountability are valued, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing association. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to connect with residents regularly. Try role-playing common scenarios with a friend or family member to get comfortable discussing sensitive topics and resolving issues. This will boost your confidence and prepare you for real-life conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges effectively. Be ready to share these during your interview to demonstrate how you can handle the responsibilities of managing tenancies and supporting residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer service, as these are key to what we’re looking for!
Showcase Your Communication Skills:Since this role involves regular communication with residents, emphasise your exceptional communication skills. Share examples of how you've effectively resolved issues or supported tenants in the past.
Be Personable and Empathetic:We want to see your empathetic side! In your application, mention any experiences where you’ve provided personal support to residents or worked collaboratively with a team to enhance tenant satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you understand the role of a Housing Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing tenancies and communicating with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves working closely with residents, it's crucial to demonstrate your empathetic side during the interview. Share examples from your past experiences where you've successfully resolved issues for others or provided support. This will highlight your ability to connect with tenants and understand their needs.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the organisation and its approach to housing management. Ask about their strategies for tenant engagement or how they handle complex repairs. This shows that you're proactive and genuinely interested in how you can contribute.
✨Follow Up
After the interview, don’t forget to send a thank-you email. Mention something specific from your conversation to remind them of your discussion. This not only shows your appreciation but also reinforces your interest in the role and keeps you fresh in their minds.
