At a Glance
- Tasks: Review and assess stage 2 housing complaints to ensure fairness and compliance.
- Company: Large Housing Association committed to customer satisfaction.
- Benefits: Competitive pay, flexible hours, and valuable experience in a specialist role.
- Other info: Opportunity to work in a supportive environment with potential for future roles.
- Why this job: Make a real difference by resolving complaints and improving customer experiences.
- Qualifications: Strong analytical skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Large Housing Association requires a temporary Complaints Reviewer.
The Complaints Reviewer is a specialist role within the Complaints Service, responsible for dealing with stage 2 complaints, ensuring that complaints escalated to stage 2 are thoroughly reviewed, fairly assessed and resolved in line with regulatory requirements and best practice.
Responsibilities: Conducting comprehensive reviews of stage 2 complaints, assessing the quality and rigour of investigations completed at stage 1 and determining whether complaints have been handled fairly for customers.
You will be empowered to make independent decisions on complaint outcomes, mitigate organisational risk, and ensure that reviews are conducted with appropriate rigour to withstand external scrutiny whilst maintaining positive customer relationships.
Lead on reviewing stage 2 complaints, conducting thorough assessments of stage 1 investigations to ensure they have been comprehensive, fair and compliant with regulatory requirements Advise on the appropriate level of rigour required for stage 2 reviews, ensuring investigations are proportionate to the complexity and significance of the complaint Make independent, evidence based decisions on complaint outcomes, compensation levels and other remedies in line with organisational policy and regulatory guidance Ensure all stage 2 reviews are completed within regulatory timescales and meet the standards...
Housing Complaints Reviewer employer: TRI Consulting
As a large Housing Association, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Customer Service Executives to make a real difference in the lives of residents. With a focus on professional growth, we offer training and development opportunities, ensuring that our employees can advance their careers while contributing to the community. Located in a vibrant area, our team enjoys a collaborative environment where creativity and accountability are valued, making it an excellent place for those seeking meaningful and rewarding employment.
